Error report, support request

When sending an error report or support request, please provide as much information as possible:

  • What are you trying to accomplish? (E.g.: Uploading a file)
  • How are you trying to accomplish it? (E.g.: Full command and output including debug flags (-ddd), if you tried different things, list them all, or we will just propose alternate solutions you might have already tried)
  • Which client installation (your own, at cern afs,...), what is the version (i.e., run the command dirac-version) )
  • What is your operating system?
  • What is your proxy (dirac-proxy-init -ddd [-g ], dirac-proxy-info -ddd)?
  • If certain jobs are failing:
    • Give a list of job IDs (In the JobMonitor Select the jobs and click on the "square button with three horizontal lines" just above the check boxes...)
    • Provide the python script you used for submission
    • ...
  • ...

More information

ILCDirac for Users and Beginners

More information to run user jobs, find files and get started with ILCDirac can be found here: ILCDirac for Users. The link contains some FAQs, examples, links to Dirac tutorials, etc.

Please have a look at the tutorial slides there:

In ILCDIRAC for users, you can find the same (more) documentation as a wiki.

Also, for more detailed API documentation, please have a look at

There is also a presentation in that is relevant for the New Interface (as of 05/10/2011).

ILCDirac for Production Manager


ILCDIRAC for Admins/Shifters

For administrative shifters see the ILCDirac for support shifters for links of monitoring pages. And to the attached document below that is the Production Shifter manual. For the more details about when things go wrong look at ILCDirac for admins.

The specific documentation for administrators starts with the page

Topic attachments
I AttachmentSorted ascending History Action Size Date Who Comment
Unknown file formatgz iLCDirac_CorporateDesign.tar.gz r1 manage 8.6 K 2015-12-10 - 12:53 MarkoPetric  
PDFpdf manual.pdf r2 r1 manage 137.7 K 2011-06-27 - 04:38 StephanePoss Production shifter's manual

This topic: CLIC > Detector > CLICSoftwareComputing > Software > DiracUsage
Topic revision: r39 - 2016-04-22 - AndreSailer
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