Site Support Team

Mission Statement

The Site Support team's mission is to make sure all CMS sites are fully operational and provide failure-less services: CPU, Storage, SRM, xrootd, Frontier/Squid.


Meetings Site Support Meeting Twiki for Wednesday 16:30 CERN/9:30 am Fermilab time
Minutes Site Support Minutes Minutes for past meetings.
e-Group <> Please put [Site Support Team] in the subject line.
Savannah Squad cmscompinfrasup-facilities Squad for Site Support Savannah tickets.
Documentation Site Support Documentation Guidelines for Site Support operations.

Team Members

Name Time Zone Responsible for github user name
Maria Acosta U.S. Operation & Development mapsacosta
Akanksha Ahuja Central Europe Time Operation & Development akanksha-ahuja
Giuseppe Bagliesi Europe (Pisa) European Tier-2  
Ken Bloom US Central Time American Tier-2  
Xiaowei Jiang Central Europe Time Operation & Development jianghero2
Duong Nguyen US Central Time python3 porting  
Christian Poveda US Central Time Operation & Development christianpoveda
Stephan Lammel US Central Time Organization & Coordination stlammel


Name Description Link
MonitoringScripts   github
SiteSupportFiles   github
SiteReadiness Sitte readiness scripts github
siteconf   gitweb new GitLab
sitecomm   CERN GIT
cmssam CMS SAM tests CERN GIT

General Tasks

SR & Tickets

  • Monitor and maintain site readiness for all T1/T2 sites using: SAM and HammerCloud tests.
  • Regularly follow up on all open savannah/ggus tickets and provide promptly response.
  • Debug site problems and help sites become operational again by opening tickets for sites falling in the Waiting Room (closing them when they come out).

Waiting Room, plots and summaries

  • Move sites InOutWaitingRoom (make sure there are tickets open for those sites and communicate with team member who follows tickets)
  • Compare pledged and deployed resources.
  • Prepare plots and summaries for weekly meetings to keep other teams informed about the behavior of the CMS sites.

Commissioning, Development & News

  • Commissioning and decommissioning of sites to become part of CMS and activate them for production.
  • Regularly communicate with T1T2Liaisons and site representatives.
  • Enforce and evolve monitoring and security standards for all services and sites.
  • Develop procedures to actively move sites between production and waiting room in SSB.

Action Items

Longterm tasks

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Topic revision: r37 - 2019-06-07 - StephanLammel
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