CMSPublic Web>FacilitiesServices>CompOpsSiteSupportTeam>SiteSupportDocumentation (2017-10-29, MariaAcostaFlechas)

Site Support Team - Documentation

Site Support Team - Documentation

Team Members/Operators

Reference	Page	Contents
Introduction to CMS Comp Ops	IntroCMSCompOps	General Overview of the work done by the Computing Operations Team for CMS.
Setup Instructions for New Team Members	New Operator Setup	Instructions for getting accounts and tunneling
Leaving Team Member Instructions	Leaving Instructions	Instructions for actions to do before leaving the team
T1/T2 Liaisons	T1T2Liaisons	Liaisons to the sites: T1 & T2.
CMS Computing Shifts	General CMS Computing Shifts	List of instructions for Computing Shift Personnel (CSP).
Shift Schedule (EU)	EU Operator Shifts	Shift schedule for Europe based operators
Shift Schedule (US)	US Operator Shifts	Shift schedule for US based operators

Sites/Policies

Reference	Page	Contents
Adding a new CMS Site	AddCmsSite	Procedure for adding a new CMS Site.
Removing a CMS Site	RemoveCmsSite	How to decommission a CMS site
NonCMS Site Admin	NonCMSSiteAdmin	Instructions regarding Site Admins that are non CMS
Link Commissioning	LinkCommissioning	Requirements and Procedure for Link Commissioning
User Registration Problems	UserRegistrationIssues	Steps to identify user registration problems.
DownTimeProduction Policy	Sites Downtimes	Team policy for site downtime
Sites News	Sites News	Relevant information and updates about sites with special conditions or constant problems.
Change an SE name	HowToChangeSEName	Procedure to change an SE name for a CMS site.
Adding a New CMS Site Contact	NewSiteContact	Checklist for adding a new contact to a CMS Site.

Operations/Tests

Reference	Page	Contents
Proxy-SSH and SSH tunnels Setup	SSH Tunneling	Instructions for using proxy-ssh and creating ssh tunnels to CERN & FNAL machines.
Instructions In/Out Waiting Room	InOutWaitingRoom	Instructions on how to get In and Out of Waiting room
Waiting Room, Morgue and Site Readiness	WaitingRoomMorgueAndSiteReadiness	Detailed information about waiting room, morgue and site readiness
Xrootd Useful Information	XrootdInfo	Here you will find a list of twikis and commands to help you understand and troubleshoot Xrootd issues
SAM Tests Info	SamTestInfo, SAM Tests	General overview, Info, Links, and How to check for issues with SAM Tests.
HammerCloud Information	HammerCloudInfo, HC Tests	General overview, Info, Links, and How to check for issues with HC jobs
Links Metrics	LinksMetrics	"Good Links" and "Active Links" metrics description and how they affect Site Readiness
Workflow Team Documentation	Operations Checklist	All the twikis and info related to Workflow team operations.
Production Related Activities	ProductionRelatedActivities	Relevant actions and knowledge related to Production and Site Support (WR, drain, etc.)
Making plots for comp ops mtg	Making plots	How to make plots for the comp ops meeting twiki
Tickets	Tickets	Support of sites through savannah/ggus tickets.
Corrections in SSB	correct	How to make Corrections directly in SSB
SAM3 Availability recalculation	ProfileCorrections	How to make corrections in SAM3 to recalculate the availability
Git and Github	GithubSettingUp	Setup Instructions for git and github
siteconf repository	siteconf	You may want to clone and work on the siteconf repository
Site Readiness	Overview, Specifics, Rules	Info
Systems Info	CompOps Systems Background Information	Important background and overview info of the different systems used in CompOps
Publish to WEB.CERN.CH	Publish to WEB.CERN.CH	Instructions and requierements to publish files to web.cern.ch
CVMFS Instructions	CVMFS	CVMFS Details and Instructions
Summer/Winter time scripts	Instructions	Instructions for changing cron to/from daylight saving time

Monitoring

Reference	Page	Contents
cmssst account	CompOpsSiteSupportInfraCmssst	Description of the group account setup and scripts running there
Site Support Monitoring Page	SiteSupportMonitor	Provides a quick view of all the relevant plots to monitor sites.
Sites Pledges	Pledges View	SSB Pledges view - Resources that the sites agreed to provide.
Distributed Grid Sites Monitoring	Distributed Grid sites monitoring	Instructions about alarms and ticketing rules between Tier-1 and Tier-2 centers.
ResourceUsage Verification	ResourceUsage Verification	Instructions on how to chek if glideins and resources are working according to pledges.
T1/T2 Downtime Calendar	T1T2 Calendar	Calendar for scheduled T1 & T2 Downtimes.
SiteDB	SiteDB	Database and web interface to track sites and the people responsible for them.
Site Status Board	SSB Dashboard	Main monitoring tool to check for tests, alarms and sites conditions. SSB Dashboard documentation
Jobs Exit Codes	Exit Codes	Error codes currently sent from CMS jobs to dashboard.
CMS Tier1 Production Monitoring	CMS Tier1 Production Monitoring	General monitoring overview of the work done at the T1s.
GlideinWMS Monitoring	GlideinWMS Monitoring	Explanation of the system, links to monitoring pages and instructions.
Dashboard Monitoring Scripts	CompOpsMonitoringDashboard	Scripts that were written to monitor Workflow jobs, SiteReadiness and WR information in Dashboard.
Site Support Database	SSDB	Site Support Database (ssdb) is a system to monitor information regarding waiting room, drain, site readiness and calculate some statistics information about sites errors.

Scripts

Reference	Page	Contents
Metric Script Development	SiteSupportMonitoringScripts	Everything about metric script development
Metric Scripts	SiteSupportTeamMetricScripts	Metric Scripts Documentation
SiteReadinessScript	SiteReadiness	Development process of the site readiness script
Downtime Calendar	DowntimeCalendar	Downtime calendar script
SiteDB Robot	sitedb robot	How to run Jadir's scripts --obsolete?

Meetings

Reference	Page	Contents
Join Meeting	Join instructions twiki	How to join a Vidyo Meeting

Topic revision: r64 - 2017-10-29 - MariaAcostaFlechas

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