File Transfer Service 2.x.x Support Area

The purpose of this page is to keep track of the solved problems and support requests posted to GGUS. It is a collection of recipes and "lessons learned", will be turned into a FAQ. This page is relevant to the gLite FTS 2.x.x series.

• Support page for earlier versions: DMFtsSupport
• Known issues in FTS 2.2.3: Fts223KnownIssues

Before submitting a support request...

• Read carefully this and the referenced pages.
• Are you sure that you have the right set of RPM-s? A lot of problems originated from the wrong environment, so check your installation first. The configuration what we release can be found here: http://glite-dm.web.cern.ch/glite-dm/

How to see DEBUG messages in the FTS transfer logs?

Set FTA_TYPEDEFAULT_URLCOPY_LOG_PRIORITY="DEBUG" in your YAIM configuration, and restart the agents. New transfer logs will contain the DEBUG messages as well.

If it does not work, then you need to set it channel-by-channel. There is a tx_loglevel field in the channel database, set it in the following way:

glite-transfer-channel-set --tx_log_level DEBUG PIC-PIC

Where can I find an RPM repository for the FTS packages?

Try the ETICS repository.

No SRM version and/or endpoint URL in the transfer logs

Symptom: the transfer is successful, however, there are 1 or more retries of the same file. glite_transfer_status may give similar output like:

State:       Finished
Retries:     1
Reason:      SOURCE error during TRANSFER_PREPARATION phase: [null] Invalid SRM version [] for endpoint []

Reason: SRM version is not defined, and the endpoint is not resolved, because the /opt/glite/etc/services.xml file may not contain the related information (not extracted from BDII). Check the file, in case of missing information, extract it manually from BDII.

-- ZsoltMolnar - 17-Feb-2010