Essential Elements of Change Request Process for Grid Operations Tools

The Grid Ops Tools (SAM/FCR, SAM Admin's page, CIC portal, GOC DB, GGUS, GStat) each need to have at least a basic Change Request (CR) process in place. These CR processes must contain the following elements (as decided by the ROC managers on 22 May 07):

1. Single point of entry to the process
   • For example, email address, web form, etc.
   • CRs arriving by any other route will be rejected
2. Standard form/template so that it is clear for the requestor what information they must provide:
   • Name of requestor
   • e-mail of requestor
   • VO of requestor
   • Title/summary of request
   • Full description of request
   • Priority from requestor's point of view
3. Publicly viewable list of new (unprioritized) requests, i.e. a "wish list"
   • Web page, etc.
   • CRs should be given a unique ID
4. Regular review of requests by stakeholders (incl. ROC managers)
5. Publicly viewable list of prioritized requests (schedule of work)
   • Web page, etc.
   • Each item should include:
   • Level-of-effort estimates
   • Estimates of completion date
   • Indication of progress made
6. Clear contact point for questions, feedback, etc.

-- Main.thackray - 05 Jun 2007