1st Level Support documents

Attached documents so far:

  • Questions to Service Desk by Pedro de Freitas
  • Document of conclusions
  • Presentation of conclusions
  • SNOW statistics Oct2015-Oct2016 by David Clavo.

2nd Level Support documents

  • Contacted. Waiting for a meeting date. First attempt got postponed.

Other user contacts

  • IT and experiment secretariats.

-- MariaDimou - 2016-10-19

Topic attachments
I Attachment History Action Size Date Who Comment
PDFpdf KB-Top.pdf r1 manage 66.3 K 2016-10-19 - 10:18 MariaDimou Top SNOW Knowledge Base visited articles Oct.2015 - Oct 2016
Unknown file formatdocx ServiceDesk_Interview.docx r1 manage 58.8 K 2016-10-25 - 11:09 UnknownUser Questions for the ServiceDesk Interview
PDFpdf Service_Desk.pdf r1 manage 135.8 K 2016-10-20 - 09:30 UnknownUser Conclusion of the interview with service desk's members
PNGpng SnowFeedbackScreen_on_2016-10-19.png r1 manage 283.7 K 2016-10-19 - 10:10 MariaDimou SNOW Feedback with prompt for comments as per mid-October 2016
Unknown file formatpptx Users_needs.pptx r1 manage 1476.2 K 2016-10-25 - 11:09 UnknownUser Presentation with KB visit and ServiceDesk interview conclusions
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Topic revision: r5 - 2016-11-03 - MariaDimou
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