DNA1.2.3 - SLA Template (Rev. 2)

This deliverable provides the general Service Level Agreement template used as the basis to negotiate SLAs with EGI, PRACE and other infrastructure providers. It contains a clear definition of what categories of services EMI provides (support, software products releases, consultancy, training, etc.) and how the EMI services can be evaluated to respond to the criteria of ‘fit for purpose’ and ‘fit for use’. The template will be revised when major changes occur and at least every 12 months.
This is an update of DNA1.2.2 (M12)

P1 external reviewers' report on D1.2.2 Service Level Agreement Template (M12)
This is an update of D1.2.1; it was delivered after the negotiations between EMI and EGI were complete and reflects the experiences of those negotiations. The outcome of the negotiations form the basis of the changes made to the original deliverable. It is unfortunate that the actual EMI-EGI SLA was not included as an example of an actual SLA, (even if the deliverable had to be re-classified as Confidential) as the reference model provided is still not very informative.

Review tracking

  • 30/04/2012 DOC PDF version available for review; sent to Andrea, Michel
  • 07/05/2012 Michel sent his review
  • 15/05/2012 Alberto uploaded v. 1.1 (DOC PDF ) in respose to Michel comments
  • Uploaded to CDS

Reviewers

-- AlbertoDiMeglio - 03-May-2012

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Topic revision: r7 - 2012-05-29 - AlbertoDiMeglio
 
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