DSA1.1 Software Maintenance and Support Plan

This document describes the Software Maintenance and Support processes, the roles and responsibilities and the main metrics to be used for the Service Level Agreements.

Review Tracking

  • 06/10/10 - v0.6 ready for review (ODT)
  • 08/10/10 - v0.6 sent to A. Aimar, M. Riedel, PEB for review; deadline 18/10
  • 18/10/10 - M. Riedel review comments received
  • 20/10/10 - v0.7 addressing comments by M. Riedel and M. Romberg (ODT, PDF)
  • Reminder sent to SA2
  • 18/11/10 - M. Alandes/SA2 sent review
  • 19/11/10 - J. Cernak/SA2 sent review
  • Updated version taking review comments into account expected 26/11
  • 28/11/10 - v0.8 available addressing SA2 comments (v0.7 already addressed JRA1 comments)
  • Pending SA2, JRA1 approval of v0.8; deadline 03/12
  • 03/12/10 - M. Alandes accepted v0.8
  • 03/12/10 - M. Riedel accepted v0.8
  • 06/12/10 - J. Cernak has not accepted v0.8 as not all recommendations have been taken into account; Pending clarification with author
  • 07/12/10 - PO requested SA1 and SA2 (reviewer) to clarify: timeline applicability, how EMI manages user support apart from GGUS, inclusion of support policies
  • 17/12/10 - Reminder sent to J. Cernak

Reviewers

-- FrancescoGiacomini - 22-Jul-2010

Topic attachments
ISorted ascending Attachment History Action Size Date Who Comment
Unknown file formatodt EMI-DSA1.1-1277556-SoftwareMaintenanceAndSupportPlan-v0.6-jozef-fg.odt r1 manage 73.3 K 2010-11-28 - 17:43 FrancescoGiacomini Reply to Josef's review
Unknown file formatodt EMI-DSA1.1-1277556-SoftwareMaintenanceAndSupportPlan-v0.6.odt r1 manage 66.2 K 2010-10-06 - 14:35 FrancescoGiacomini Ready for Review
Unknown file formatodt EMI-DSA1.1-1277556-SoftwareMaintenanceAndSupportPlan-v0.6_maria-fg.odt r1 manage 74.6 K 2010-11-28 - 17:42 FrancescoGiacomini Reply to Maria's review
Unknown file formatodt EMI-DSA1.1-1277556-SoftwareMaintenanceAndSupportPlan-v0.7.odt r1 manage 65.8 K 2010-10-20 - 14:30 FrancescoGiacomini After review by Morris and Mathilde
Unknown file formatodt EMI-DSA1.1-1277556-SoftwareMaintenanceAndSupportPlan-v0.8.odt r1 manage 72.2 K 2010-11-28 - 17:41 FrancescoGiacomini After SA2 reviews
Unknown file formatodt EMI-DSA1.1-CDSREF-SoftwareMaintenanceAndSupportPlan-v0_2.odt r1 manage 62.8 K 2010-07-22 - 16:28 FrancescoGiacomini  
Unknown file formatodt EMI-DSA1.1-CDSREF-SoftwareMaintenanceAndSupportPlan-v0_3.odt r1 manage 70.9 K 2010-08-03 - 21:44 FrancescoGiacomini Added draft of Maintenance Plan
Unknown file formatodt EMI-DSA1.1-CDSREF-SoftwareMaintenanceAndSupportPlan-v0_4.odt r1 manage 69.3 K 2010-08-17 - 14:54 FrancescoGiacomini Refined Maintenance section, added KPIs
PDFpdf EMI-DSA1.1-1277556-SoftwareMaintenanceAndSupportPlan-v0.6.pdf r1 manage 160.1 K 2010-10-06 - 14:35 FrancescoGiacomini Ready for Review
PDFpdf EMI-DSA1.1-1277556-SoftwareMaintenanceAndSupportPlan-v0.7.pdf r1 manage 167.8 K 2010-10-20 - 14:30 FrancescoGiacomini After review by Morris and Mathilde
PDFpdf EMI-DSA1.1-1277556-SoftwareMaintenanceAndSupportPlan-v0.8.pdf r1 manage 218.9 K 2010-11-28 - 17:41 FrancescoGiacomini After SA2 reviews
PDFpdf EMI-DSA1.1-CDSREF-SoftwareMaintenanceAndSupportPlan-v0_2.pdf r1 manage 107.2 K 2010-07-22 - 16:29 FrancescoGiacomini  
PDFpdf EMI-DSA1.1-CDSREF-SoftwareMaintenanceAndSupportPlan-v0_3.pdf r1 manage 121.3 K 2010-08-03 - 21:45 FrancescoGiacomini Added draft of Maintenance Plan
PDFpdf EMI-DSA1.1-CDSREF-SoftwareMaintenanceAndSupportPlan-v0_4.pdf r1 manage 127.8 K 2010-08-17 - 14:54 FrancescoGiacomini Refined Maintenance section, added KPIs
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Topic revision: r20 - 2011-01-17 - unknown
 
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