Metric WP Description Frequency How calculated? SA2 involvement/Availability
KSA2.8 SA2 Average Support Request Life Time ??? GGUS query Yes
KNA2.1 NA2 Number and quality of events organised 2 per year Manually None
KNA2.3 NA2 Number of Training events organized by EMI and number of trained people 4 per year Manually None
KJRA1.1 JRA1 Number of EMI service interfaces and libraries passing standard compliance tests quarterly Manually None
KJRA1.2 JRA1 Number of passed inter-product tests quarterly Manually None
KJRA1.3 JRA1 Number of EMI products implementing EMI agreements Once Manually None
KSA1.1 SA1 Number of incidents quarterly GGUS trend None
KSA1.2 SA1 Incident Resolution Time quarterly GGUS query None
KSA1.3 SA1 Number of Problems quarterly RfC dashboard DONE
KSA1.4 SA1 Number of Urgent Changes quarterly RfC dashboard DONE
KSA1.5 SA1 Change Application Time quarterly RfC dashboard DONE
KSA1.6 SA1 Number of Releases periodic Manually None
KSA1.7 SA1 Number of rollbacks periodic Manually None
KSA2.1 SA2 Services Reliability >= 99% Monitored Yes
KSA2.2 SA2 Services Availability >= 97% Monitored Yes
KSA2.3 SA2 Distributed Testbed Size Yr2=200CPU Monitored Yes
KSA2.4 SA2 Number of key process assessments yearly Periodic reports Yes
KSA2.5 SA2 Number of weaknesses detected and addressed yearly Periodic reports Yes
KSA2.6 SA2 Number of Support Requests ??? GGUS query Yes
KSA2.7 SA2 Average Support Response Time ??? GGUS query Yes

-- EamonnKenny - 02-Feb-2012

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Topic revision: r3 - 2012-02-28 - unknown
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