SA1 Deliverable Review Form

Identification of the deliverable or milestone
Project: EMI Deliverable or milestone identifier: D1.2.2
Title: DNA1.2.2 - Service Level Agreement Template Doc. identifier: EMI-DNA1.2.2-1277519-SLA_Template-Rev.1-v0.2.doc
Author(s): Alberto Di Meglio Due date: 26/04/11

Identification of the reviewer
Name: F. Giacomini Affiliation: INFN EMI Activity/External project or Institute: SA1

Review date 19/04/2011
Author(s) revision date 03/05/2011
Reviewer acceptance date mm/dd/yyyy

Attach the reviewed document to the deliverable page, put here a link

General comments

Since the document is very similar to DNA1.2.1, the review is based on the changes summarized in Section 3.

The document is acceptable in its current form. Some minor improvements are suggested below.

Additional recommendations (not affecting the document content, e.g. recommendation for future work)

Detailed comments on the content

Note 1: The reviewers must list here any observation they want to track explicitly and that require interaction with the authors
Alternatively all changes must be listed in the document itself using Word change tracking features (if you use Word)
Note 2: These comments have to be explicitly addressed by the authors and the action taken must be clearly described

N Page Section Observations and Replies Is Addressed?
1 22 5.1 I would include explicitly that e-mail is included in the web-based support service.
-- FrancescoGiacomini - 19-Apr-2011

-- AlbertoDiMeglio - 03-May-2011

2 23 5.2.6 Products which are not within the agreed Support Life periods are not updated at all, i.e. I would replace "are not timely updated to fix critical issues" with "are not updated anymore". Moreover the whole first sentence needs some adjustments from the English point of view.
-- FrancescoGiacomini - 19-Apr-2011

The various cases described are ORed not ANDed, that is the products outside the support lifetime and those which are not updated are different categories of products and neither is supported. I've revised to sentence to make this clearer: "The Customer is aware that Products that are not within the agreed Support Life periods or are not updated to fix critical issues or are used outside the recommended configuration parameters are not entitled to be supported by EMI Technical Experts."
-- AlbertoDiMeglio - 03-May-2011

3 28 5.4.2 By-telephone contact should be listed in the introductory paragraph, which still mentions only contact by web form and by e-mail.
-- FrancescoGiacomini - 19-Apr-2011

-- AlbertoDiMeglio - 03-May-2011


Any other modification, spelling or grammatical corrections, etc must be done directly in the document using tracked changes or similar mechanisms that allows the authors to identify which correction is suggested.

-- FloridaEstrella - 19-Apr-2011

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Topic revision: r3 - 2011-05-03 - AlbertoDiMeglio
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