SA1 KPIs for Quarter Five

KSA1.1 - Number of Incidents

During the reporting period 172 tickets have been assigned in total to the 32 SUs, 8 of them in top priority, 13 in very urgent, 42 in priority urgent, and 109 have been marked as less urgent.

ksa11.png

KSA1.2 - Incident resolution time

During the reporting period 153 tickets have been solved, 7 of top priority, 7 very urgent, 37 urgent and 102 less urgent. The overall average time to solution has been 57,6 days, while the median is 53.5 days.

ksa12a.png ksa12b.png

KSA1.3 - Number of problems

ksa1.3a-q5.png ksa1.3b-q5.png

KSA1.4 - Number of urgent changes

ksa1.4-q5.png

KSA1.5 - Change application time

Still not computable.

KSA1.6 - Number of releases

ksa16-small.png

KSA1.7 - Number of release rollbacks

No releases had to be rolled back during the quarter. The value of this KPI is 0.

-- AndreaCeccanti - 13-Oct-2011

Topic attachments
I Attachment History Action Size Date Who Comment
PNGpng ksa1.3a-q5.png r1 manage 76.8 K 2011-10-14 - 10:50 AndreaCeccantiExCern  
PNGpng ksa1.3b-q5.png r1 manage 28.0 K 2011-10-14 - 10:50 AndreaCeccantiExCern  
PNGpng ksa1.4-q5.png r1 manage 33.4 K 2011-10-14 - 10:50 AndreaCeccantiExCern  
PNGpng ksa11.png r1 manage 82.5 K 2011-10-13 - 18:00 AndreaCeccantiExCern  
PNGpng ksa12a.png r1 manage 54.6 K 2011-10-13 - 18:00 AndreaCeccantiExCern  
PNGpng ksa12b.png r1 manage 54.7 K 2011-10-13 - 18:00 AndreaCeccantiExCern  
PNGpng ksa16-small.png r1 manage 29.1 K 2011-10-13 - 18:10 AndreaCeccantiExCern  
PNGpng ksa16.png r1 manage 48.0 K 2011-10-13 - 18:06 AndreaCeccantiExCern  
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Topic revision: r4 - 2011-10-14 - AndreaCeccantiExCern
 
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