Review the Software Maintenance and Support Plan

Description

The Review of the Software Maintenance and Support Plan should check that the plan is up to date and describes the actual maintenance and support processes and that the SLAs are respected.

Frequency

PM6, PM9, PM12, PM15, PM18, PM21, PM24, PM27, PM30, PM33, PM36

Review checklist: follow the checklist below:

  • The process on how to handle incidents reported by EMI users using GGUS is up to date.
  • The process on how to handle requests coming from EMI users or other PTs is up to date.
  • The process on how to handle problems is up to date.

Contact persons

The persons to contact for collecting information:

Metrics

TBD

Output

Itís a document that contains a report on the status of checklist and the metrics and measurements associated with the Software Maintenance and Support Plan.

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Topic revision: r3 - 2010-09-24 - GiuseppeGiacomoFiameniExCern
 
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