Support status report 01-02-2013

As of 2013-02-01 00:00:55.020185, there are 192 open tickets in EMI SUs, of which:
    4 assigned,
    46 in progress,
    139 on hold,
    0 reopened,
    3 waiting for reply.

The tickets in assigned include:
    0 top priority,
    0 very urgent,
    2 urgent,
    2 less urgent.

Assigned ticket detail (per priority):

less urgent :
   (DPM Development) "dpm-listpaces feeds negative storage space values"
   SLA check: OK (Assigned on: 2013-01-30 11:28:27. To be taken in charge before 2013-02-20 11:28:27)

   (VOMS) "error message in voms-proxy-init is unclear"
   SLA check: OK (Assigned on: 2013-01-15 12:56:02. To be taken in charge before 2013-02-05 12:56:02)

Of the 2 less urgent tickets, 0 violate the SLA 

urgent :
   (lcg_util Development) "lcg-cp stalled (resubmitted ticket, see attachment)"
   SLA check: OK (Assigned on: 2013-01-29 08:57:07. To be taken in charge before 2013-02-05 09:00:00)

   (lcg_util Development) ""No request token returned with SRMv2" error with lcg-gt"
   SLA check: OK (Assigned on: 2013-01-31 14:27:43. To be taken in charge before 2013-02-07 14:27:43)

Of the 2 urgent tickets, 0 violate the SLA 

Tickets to be discussed:

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Topic revision: r1 - 2013-02-01 - unknown
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