Support status report 01-03-2013

As of 2013-03-01 00:00:50.632467, there are 180 open tickets in EMI SUs, of which:
    4 assigned,
    37 in progress,
    133 on hold,
    0 reopened,
    6 waiting for reply.

The tickets in assigned include:
    
    0 top priority,
    0 very urgent,
    1 urgent,
    3 less urgent.

Assigned ticket detail (per priority):

less urgent :
   (dCache Support) "This TEST ticket has been raised for testing GGUS interfaces after a GGUS release." https://ggus.eu/tech/ticket_show.php?ticket=91797
   SLA check: OK (Assigned on: 2013-02-27 09:00:52. To be taken in charge before 2013-03-20 09:00:52)

   (LFC Development) "Missing LFC tests" https://ggus.eu/tech/ticket_show.php?ticket=91628
   SLA check: OK (Assigned on: 2013-02-19 11:20:47. To be taken in charge before 2013-03-12 11:20:47)

   (DPM Development) "WN replication tests in emi-nagios" https://ggus.eu/tech/ticket_show.php?ticket=88835
   SLA check: OK (Assigned on: 2013-02-25 11:37:15. To be taken in charge before 2013-03-18 11:37:15)

Of the 3 less urgent tickets, 0 violate the SLA 

urgent :
   (gLite Torque Utils) "PBS (Torque) unresponsive when CREAM-CEs are attached" https://ggus.eu/tech/ticket_show.php?ticket=84989
   SLA check: OK (Assigned on: 2013-02-28 12:48:37. To be taken in charge before 2013-03-07 12:48:37)

Of the 1 urgent tickets, 0 violate the SLA 

Tickets to be discussed:

EGI has added a comment to the following tickets that it expects them to be solved with the first EMI-3 release:

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Topic revision: r1 - 2013-03-01 - unknown
 
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