Support status report 01-07-11

The ticket status as of 01/07/2011 13:20 is the following:
There are
80 open tickets in EMI SUs, of which
     16 assigned,
     29  in progress,
     25 on hold,
       1 reopened,
       9 waiting for reply.

The tickets in assigned include
     0 in top priority,
     1 in very urgent,
     7 urgent,
    11 less urgent.

The tickets in assign are created between March 17, 2011 and June 28,2011. eight of them violate the SLA
https://ggus.eu/tech/ticket_show.php?ticket=68730
https://ggus.eu/tech/ticket_show.php?ticket=69313
https://ggus.eu/tech/ticket_show.php?ticket=69910
https://ggus.eu/tech/ticket_show.php?ticket=70320
https://ggus.eu/tech/ticket_show.php?ticket=70691
https://ggus.eu/tech/ticket_show.php?ticket=71160
https://ggus.eu/tech/ticket_show.php?ticket=71366
https://ggus.eu/tech/ticket_show.php?ticket=71455

-- MathildeRomberg - 31-Aug-2011

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Topic revision: r2 - 2011-08-31 - unknown
 
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