Support status report 2-1-2012

As of 2012-01-02 09:22:45.389164, there are 161 open tickets in EMI SUs, of which:
    6 assigned,
    42 in progress,
    97 on hold,
    2 reopened,
    14 waiting for reply.

The tickets in assigned include:
    0 top priority,
    0 very urgent,
    1 urgent,
    5 less urgent.

Assigned ticket detail (per priority):

less urgent :
        (Proxyrenewal) "how to install and configure an UMD myproxy with yaim?"
        SLA check: OK (Assigned on: 2011-12-28 16:25:41. To be taken in charge before 2012-01-18 16:25:41)

        (Information System Development) "Glue1.x schema files are distributed together with GLUE2 package"
        SLA VIOLATION: Delay: 1 work days (Assigned on: 2011-12-09 13:21:07. Had to be taken in charge before 2011-12-30 13:21:07)

        (LFC Development) "EPEL update request for lcgdm"
        SLA VIOLATION: Delay: 4 work days (Assigned on: 2011-12-07 09:21:40. Had to be taken in charge before 2011-12-28 09:21:40)

        (Information System Development) "Errors in the publising of the Cluster node"
        SLA VIOLATION: Delay: 5 work days (Assigned on: 2011-12-05 15:39:17. Had to be taken in charge before 2011-12-26 15:39:17)

        (AMGA) "SUs time zone needed"
        SLA VIOLATION: Delay: 19 work days (Assigned on: 2011-11-15 15:20:27. Had to be taken in charge before 2011-12-06 15:20:27)

Of the 5 less urgent tickets, 4 violate the SLA 

urgent :
        (dCache Support) "dcache gftp doors restarting every few hours"
        SLA VIOLATION: Delay: 3 work days (Assigned on: 2011-12-21 15:31:20. Had to be taken in charge before 2011-12-28 15:31:20)

Of the 1 urgent tickets, 1 violate the SLA 

Tickets to be discussed:

-- MathildeRomberg - 02-Jan-2012
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Topic revision: r1 - 2012-01-02 - unknown
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