Support status report 02-09-11

As of 2011-09-02 09:27:08.582751, there are 150 open tickets in EMI SUs, of which:
    9 assigned,
    38 in progress,
    78 on hold,
    1 reopened,
    24 waiting for reply.

The tickets in assigned include:

    0 top priority,
    0 very urgent,
    1 urgent,
    8 less urgent.

Assigned ticket detail (per priority):

urgent :
        (VOMS-Admin) "VOMS to publish number of users" https://ggus.eu/tech/ticket_show.php?ticket=73648
        SLA check: OK (Assigned on: 2011-09-01 11:46:52. To be taken in charge before 2011-09-08 11:46:52)

Of the 1 urgent tickets, 0 violate the SLA 

less urgent :
        (StoRM) "StoRM 1.7.1-5 logs dont' rotate correctly" https://ggus.eu/tech/ticket_show.php?ticket=73970
        SLA check: OK (Assigned on: 2011-09-01 10:14:06. To be taken in charge before 2011-09-22 10:14:06)

        (gLite Security) "Default LCAS/LCMAPS globus callout log levels are too high" https://ggus.eu/tech/ticket_show.php?ti
cket=73912                                                                                                                  
        SLA check: OK (Assigned on: 2011-09-01 10:46:11. To be taken in charge before 2011-09-22 10:46:11)

        (MPI) "config_mpi_ce and MPI_SHARED_HOME" https://ggus.eu/tech/ticket_show.php?ticket=73854
        SLA check: OK (Assigned on: 2011-09-01 10:58:10. To be taken in charge before 2011-09-22 10:58:10)

        (Information System Development) "bdii memory leak?" https://ggus.eu/tech/ticket_show.php?ticket=73840
        SLA check: OK (Assigned on: 2011-09-01 14:24:12. To be taken in charge before 2011-09-22 14:24:12)

        (Information System Development) "emi-bdii-top-1.0.0-1.sl5.x86_64" https://ggus.eu/tech/ticket_show.php?ticket=73823
        SLA check: OK (Assigned on: 2011-08-26 17:17:45. To be taken in charge before 2011-09-16 17:17:45)

        (VOMS-Admin) "EMI-VOMS Web Interface" https://ggus.eu/tech/ticket_show.php?ticket=73807
        SLA check: OK (Assigned on: 2011-09-01 13:51:28. To be taken in charge before 2011-09-22 13:51:28)

        (VOMS) "VOMS to publish number of users in the information system" https://ggus.eu/tech/ticket_show.php?ticket=73649
        SLA check: OK (Assigned on: 2011-09-01 11:47:36. To be taken in charge before 2011-09-22 11:47:36)

        (Proxyrenewal) "MyProxy log errors" https://ggus.eu/tech/ticket_show.php?ticket=73175
        SLA check: OK (Assigned on: 2011-08-31 14:45:24. To be taken in charge before 2011-09-21 14:45:24)

Of the 8 less urgent tickets, 0 violate the SLA

Tickets to be discussed:

-- MathildeRomberg - 02-Sep-2011


This topic: EMI > WebHome > EmiSa1 > TSA15 > TSA15WeeklyTicketStatus > SupportStatusReport020911
Topic revision: r4 - 2011-09-04 - DoinaCristinaAiftimiei
 
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