Support status report 02-11-2012

As of 2012-11-02 00:00:58.968316, there are 180 open tickets in EMI SUs, of which:
    6 assigned,
    67 in progress,
    104 on hold,
    1 reopened,
    2 waiting for reply.

The tickets in assigned include:
    
    0 top priority,
    0 very urgent,
    1 urgent,
    5 less urgent.

Assigned ticket detail (per priority):

less urgent :
   (CREAM-BLAH) "gLite 3.2 CREAM clients failing since Nov 1 00:00" https://ggus.eu/tech/ticket_show.php?ticket=87997
   SLA check: OK (Assigned on: 2012-11-01 00:56:22. To be taken in charge before 2012-11-22 09:00:00)

   (gLite SGE Utils) "grid-env.sh scripts shouldn't be called as root" https://ggus.eu/tech/ticket_show.php?ticket=87962
   SLA check: OK (Assigned on: 2012-11-01 14:28:03. To be taken in charge before 2012-11-22 14:28:03)

   (gLite WMS) "WMS EMI 1 : workload manager crash" https://ggus.eu/tech/ticket_show.php?ticket=87949
   SLA check: OK (Assigned on: 2012-11-01 16:34:30. To be taken in charge before 2012-11-22 16:34:30)

   (gLite WMS) "Incomplete SELinux documentation for EMI-1 WMS" https://ggus.eu/tech/ticket_show.php?ticket=87908
   SLA check: OK (Assigned on: 2012-10-30 10:29:27. To be taken in charge before 2012-11-20 10:29:27)

   (gLite L&B) "EMI2 CREAMCE - machine runs out of inodes due to dglogd.log files" https://ggus.eu/tech/ticket_show.php?ticket=87264
   SLA check: OK (Assigned on: 2012-10-12 14:46:15. To be taken in charge before 2012-11-02 14:46:15)

Of the 5 less urgent tickets, 0 violate the SLA 

urgent :
   (FTS Development) "Problems reading VOMS attrs in FTS" https://ggus.eu/tech/ticket_show.php?ticket=86775
   SLA check: OK (Assigned on: 2012-11-01 17:20:09. To be taken in charge before 2012-11-08 17:20:09)

Of the 1 urgent tickets, 0 violate the SLA 



Tickets to be discussed:

There are 27 open tickets which are older than 1 year. PLEASE for those tickets listed below either provide information on when it is going to be fixed or close the ticket as unsolved in case you are not going to fix it:

There are tickets which haben't been touched for more than 3 month. Please give a status update for those:

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Topic revision: r1 - 2012-11-02 - unknown
 
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