Support status report 2-12-2011


As of 2011-12-02 10:57:38.265646, there are 170 open tickets in EMI SUs, of which:
    6 assigned,
    50 in progress,
    93 on hold,
    2 reopened,
    19 waiting for reply.

The tickets in assigned include:

    0 top priority,
    1 very urgent,
    0 urgent,
    5 less urgent.

Assigned ticket detail (per priority):

very urgent :
        (gLite WMS) "EMI WMS WMProxy can lose jobs" https://ggus.eu/tech/ticket_show.php?ticket=76824
        SLA VIOLATION: Delay: 3 work days (Assigned on: 2011-11-25 18:18:10. Had to be taken in charge before 2011-11-30 09:00:00)

Of the 1 very urgent tickets, 1 violate the SLA 

less urgent :
        (CREAM-BLAH) "EMI Update 10 CREAMCE authentication problem" https://ggus.eu/tech/ticket_show.php?ticket=76965
        SLA check: OK (Assigned on: 2011-12-02 10:11:15. To be taken in charge before 2011-12-23 10:11:15)

        (DPM Development) "DPM space reservation question" https://ggus.eu/tech/ticket_show.php?ticket=76905
        SLA check: OK (Assigned on: 2011-11-30 17:23:39. To be taken in charge before 2011-12-21 17:23:39)

        (AMGA) "SUs time zone needed" https://ggus.eu/tech/ticket_show.php?ticket=76444
        SLA check: OK (Assigned on: 2011-11-15 15:20:27. To be taken in charge before 2011-12-06 15:20:27)

        (Information System Development) "bdii tmpfs fills up and silently fails" https://ggus.eu/tech/ticket_show.php?ticket=76337
        SLA check: OK (Assigned on: 2011-11-15 10:41:11. To be taken in charge before 2011-12-06 10:41:11)

        (gLite Hydra) "Hydra service administration" https://ggus.eu/tech/ticket_show.php?ticket=76138
        SLA check: OK (Assigned on: 2011-11-14 15:55:16. To be taken in charge before 2011-12-05 15:55:16)

Of the 5 less urgent tickets, 0 violate the SLA 

Tickets to be discussed:

-- MathildeRomberg - 02-Dec-2011

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Topic revision: r2 - 2011-12-02 - unknown
 
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