Support status report 3-2-2012

As of 2012-02-03 08:36:36.936444, there are 180 open tickets in EMI SUs, of which:
    3 assigned,
    56 in progress,
    99 on hold,
    2 reopened,
    20 waiting for reply.

The tickets in assigned include:
    0 top priority,
    0 very urgent,
    0 urgent,
    3 less urgent.

Assigned ticket detail (per priority):

less urgent :
   (VOMS-Admin) "Requirement for VOMS: automatic VO membership renewal"
   SLA check: OK (Assigned on: 2012-01-31 10:42:11. To be taken in charge before 2012-02-21 10:42:11)

   (VOMS) "Invalid proxy generated by VOMS in case keyUsage extension is not present."
   SLA check: OK (Assigned on: 2012-02-02 16:48:57. To be taken in charge before 2012-02-23 16:48:57)

   (VOMS-Admin) "voms-admin-configure ignores dbhost and dbport parameters for voms.conf (EMI)"
   SLA check: OK (Assigned on: 2012-02-02 19:55:51. To be taken in charge before 2012-02-24 09:00:00)

Of the 3 less urgent tickets, 0 violate the SLA 

Tickets to be discussed:

-- MathildeRomberg - 03-Feb-2012

This topic: EMI > WebHome > EmiSa1 > TSA15 > TSA15WeeklyTicketStatus > SupportStatusReport030212
Topic revision: r1 - 2012-02-03 - unknown
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