Support status report 04-5-2012

As of 2012-05-04 00:01:01.834656, there are 231 open tickets in EMI SUs, of which:
    3 assigned,
    75 in progress,
    135 on hold,
    6 reopened,
    12 waiting for reply.

The tickets in assigned include:
    0 top priority,
    0 very urgent,
    1 urgent,
    2 less urgent.

Assigned ticket detail (per priority):

less urgent :
   (VOMS) "VOMS: static default ordering for FQANs"
   SLA check: OK (Assigned on: 2012-04-24 07:54:51. To be taken in charge before 2012-05-15 09:00:00)

   (lcg_util Development) "Unable to get files"
   SLA check: OK (Assigned on: 2012-04-26 11:28:39. To be taken in charge before 2012-05-17 11:28:39)

Of the 2 less urgent tickets, 0 violate the SLA 

urgent :
   (Gridsite) "mod_gridsite is crashing due to access from hosts which don't have reverse DNS mapping"
   SLA check: OK (Assigned on: 2012-04-30 15:34:22. To be taken in charge before 2012-05-07 15:34:22)

Of the 1 urgent tickets, 0 violate the SLA 

Tickets to be discussed:

Very old tickets, PLEASE check:

-- MathildeRomberg - 04-May-2012

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Topic revision: r1 - 2012-05-04 - unknown
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