Support status report 4-11-2011


As of 2011-11-04 15:54:50.462899, there are 168 open tickets in EMI SUs, of which:
    4 assigned,
    45 in progress,
    99 on hold,
    3 reopened,
    17 waiting for reply.

The tickets in assigned include:

    0 top priority,
    0 very urgent,
    1 urgent,
    3 less urgent.

Assigned ticket detail (per priority):

urgent :
        (lcg_util Development) "lcg-cr segfault" https://ggus.eu/tech/ticket_show.php?ticket=75984
        SLA check: OK (Assigned on: 2011-11-04 10:01:46. To be taken in charge before 2011-11-11 10:01:46)

Of the 1 urgent tickets, 0 violate the SLA 

less urgent :
        (lcg_util Development) "cgsi-gsoap compilation failure with default debian compiler flags" https://ggus.eu/tech/ticket_show.php?ticket=75928
        SLA check: OK (Assigned on: 2011-11-03 01:28:47. To be taken in charge before 2011-11-24 09:00:00)

        (lcg_util Development) "lcg-* commands in glite 3.2 produce growing SENT.log TEST.log RECV.log" https://ggus.eu/tech/ticket_show.php?ticket=75460
        SLA check: OK (Assigned on: 2011-10-19 12:58:54. To be taken in charge before 2011-11-09 12:58:54)

        (gLite L&B) "-W- EventLogger::condor_submit_ok_event(...): L&B call got an error (1416). Waiting 30 seconds and trying again." https://ggus.eu/tech/ticket_show.php?ticket=74746
        SLA VIOLATION: Delay: 8 work days (Assigned on: 2011-10-05 13:12:43. Had to be taken in charge before 2011-10-26 13:12:43)

Of the 3 less urgent tickets, 1 violate the SLA 

Tickets to be discussed:

-- MathildeRomberg - 04-Nov-2011

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Topic revision: r1 - 2011-11-04 - unknown
 
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