Support status report 05-04-2013

As of 2013-04-05 00:00:48.774099, there are 172 open tickets in EMI SUs, of which:
    3 assigned,
    48 in progress,
    115 on hold,
    1 reopened,
    5 waiting for reply.

The tickets in assigned include:
    0 top priority,
    0 very urgent,
    0 urgent,
    3 less urgent.

Assigned ticket detail (per priority):

less urgent :
   (CREAM-BLAH) "'CREAMTYPES:JobStatusRequest' not implemented"
   SLA check: OK (Assigned on: 2013-04-03 13:47:10. To be taken in charge before 2013-04-24 13:47:10)

   (DPM Development) "wiki for: how to remove a VO from DPM"
   SLA VIOLATION: Delay: 3 work days (Assigned on: 2013-03-12 14:14:03. Had to be taken in charge before 2013-04-02 14:14:03)

   (lcg_util Development) "WN replication tests in emi-nagios"
   SLA check: OK (Assigned on: 2013-03-18 11:39:42. To be taken in charge before 2013-04-08 11:39:42)

Of the 3 less urgent tickets, 1 violate the SLA 

Tickets to be discussed:

EGI has added a comment to the following tickets that it expects them to be solved with the first EMI-3 release - but they are not yet closed: PLEASE take care of them:

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Topic revision: r1 - 2013-04-05 - unknown
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