Support status report 5-10-2012

emi-ggus-mon v. 0.8. 

Producing EMI support status report, please be patient...

As of 2012-10-05 00:00:51.738995, there are 185 open tickets in EMI SUs, of which:
    3 assigned,
    65 in progress,
    109 on hold,
    1 reopened,
    7 waiting for reply.

The tickets in assigned include:
    
    0 top priority,
    0 very urgent,
    1 urgent,
    2 less urgent.

Assigned ticket detail (per priority):

less urgent :
   (gLite L&B) "Problem with EMI LB" https://ggus.eu/tech/ticket_show.php?ticket=82563
   SLA check: OK (Assigned on: 2012-10-04 13:53:38. To be taken in charge before 2012-10-25 13:53:38)

   (CREAM-BLAH) "YAIM configuration does not work with HA Torque" https://ggus.eu/tech/ticket_show.php?ticket=74338
   SLA check: OK (Assigned on: 2012-10-01 15:16:06. To be taken in charge before 2012-10-22 15:16:06)

Of the 2 less urgent tickets, 0 violate the SLA 

urgent :
   (ARGUS) "CREAM-CE problems at T2_BE_UCL" https://ggus.eu/tech/ticket_show.php?ticket=85307
   SLA check: OK (Assigned on: 2012-10-04 08:07:03. To be taken in charge before 2012-10-11 09:00:00)

Of the 1 urgent tickets, 0 violate the SLA 

-- AndreaCeccanti - 09-Oct-2012

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Topic revision: r2 - 2012-10-15 - AndreaCeccantiExCern
 
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