Support status report 6-1-2012

As of 2012-01-06 08:47:39.177680, there are 163 open tickets in EMI SUs, of which:
    6 assigned,
    43 in progress,
    96 on hold,
    2 reopened,
    16 waiting for reply.

The tickets in assigned include:
    1 top priority,
    0 very urgent,
    1 urgent,
    4 less urgent.

Assigned ticket detail (per priority):

less urgent :
        (VOMS-Admin) "CA problem on VOMS"
        SLA check: OK (Assigned on: 2012-01-03 21:39:46. To be taken in charge before 2012-01-25 09:00:00)

        (Information System Development) "Glue1.x schema files are distributed together with GLUE2 package"
        SLA VIOLATION: Delay: 5 work days (Assigned on: 2011-12-09 13:21:07. Had to be taken in charge before 2011-12-30 13:21:07)

        (LFC Development) "EPEL update request for lcgdm"
        SLA VIOLATION: Delay: 7 work days (Assigned on: 2011-12-07 09:21:40. Had to be taken in charge before 2011-12-28 09:21:40)

        (AMGA) "SUs time zone needed"
        SLA VIOLATION: Delay: 30 days, 17:27:12.178325 hours (Assigned on: 2011-11-15 15:20:27. Had to be taken in charge before 2011-12-06 15:20:27)

Of the 4 less urgent tickets, 3 violate the SLA 

urgent :
        (dCache Support) "dcache gftp doors restarting every few hours"
        SLA VIOLATION: Delay: 7 work days (Assigned on: 2011-12-21 15:31:20. Had to be taken in charge before 2011-12-28 15:31:20)

Of the 1 urgent tickets, 1 violate the SLA 

top priority:
        (DPM Development) "Verification: DPM information issue after v. 1.8.2 update"
        SLA VIOLATION: Delay: 5 hours (assigned top priority on: 2012-01-05    07:35. Had to be taken in charge before 2012-01-05  12:00:00)

Of the 1 top priority tickets, 1 violate the SLA 

Tickets to be discussed:

*, very urgent, responsible unit: gLite Torque Utils, ticket says "New patches of gLite Torque available in the EGI Staged Rollout" in mid of October; what is the status of this ticket?

-- MathildeRomberg - 06-Jan-2012

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Topic revision: r1 - 2012-01-06 - unknown
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