Support status report 7-9-2012

As of 2012-09-07 00:00:48.397179, there are 175 open tickets in EMI SUs, of which:
    2 assigned,
    50 in progress,
    110 on hold,
    1 reopened,
    12 waiting for reply.

The tickets in assigned include:
    0 top priority,
    0 very urgent,
    1 urgent,
    1 less urgent.

Assigned ticket detail (per priority):

less urgent :
   (StoRM) "https access is not restricted to members of a VO"
   SLA check: OK (Assigned on: 2012-08-30 14:50:36. To be taken in charge before 2012-09-20 14:50:36)

Of the 1 less urgent tickets, 0 violate the SLA 

urgent :
   (gLite WMS) "Problem with BDII provider"
   SLA check: OK (Assigned on: 2012-09-06 12:46:54. To be taken in charge before 2012-09-13 12:46:54)

Of the 1 urgent tickets, 0 violate the SLA 

Tickets to be discussed:

There are 27 open tickets which are older than 1 year. PLEASE for those tickets listed below either provide information on when it is going to be fixed or close the ticket as unsolved in case you are not going to fix it:

other Tickets waiting for a reaction from supporters:

-- MathildeRomberg - 07-Sep-2012

Edit | Attach | Watch | Print version | History: r2 < r1 | Backlinks | Raw View | WYSIWYG | More topic actions
Topic revision: r2 - 2012-09-10 - unknown
    • Cern Search Icon Cern Search
    • TWiki Search Icon TWiki Search
    • Google Search Icon Google Search

    EMI All webs login

This site is powered by the TWiki collaboration platform Powered by PerlCopyright & 2008-2021 by the contributing authors. All material on this collaboration platform is the property of the contributing authors.
or Ideas, requests, problems regarding TWiki? use Discourse or Send feedback