Support status report 07-10-11

As of 2011-10-10 09:31:46.171214, there are 159 open tickets in EMI SUs, of which:
    7 assigned,
    42 in progress,
    90 on hold,
    2 reopened,
    18 waiting for reply.

The tickets in assigned include:

    0 top priority,
    1 very urgent,
    0 urgent,
    6 less urgent.

Assigned ticket detail (per priority):

very urgent :
   (Gridsite) "Gridsite's proxycache structure supports at most 31999 user and at most 31999 proxies per DN (on ext3)" https://ggus.eu/tech/ticket_show.php?ticket=75083
   SLA check: OK (Assigned on: 2011-10-07 13:25:53. To be taken in charge before 2011-10-11 13:25:53)

Of the 1 very urgent tickets, 0 violate the SLA 

less urgent :
   (VOMS) "EPEL update request for voms" https://ggus.eu/tech/ticket_show.php?ticket=74853
   SLA check: OK (Assigned on: 2011-10-01 14:38:43. To be taken in charge before 2011-10-24 09:00:00)

   (VOMS-Admin) "VOMS Admin UI requests (trim spaces & edit DN)" https://ggus.eu/tech/ticket_show.php?ticket=74747
   SLA check: OK (Assigned on: 2011-09-28 16:24:17. To be taken in charge before 2011-10-19 16:24:17)

   (gLite L&B) "-W- EventLogger::condor_submit_ok_event(...): L&B call got an error (1416). Waiting 30 seconds and trying again." https://ggus.eu/tech/ticket_show.php?ticket=74746
   SLA check: OK (Assigned on: 2011-10-05 13:12:43. To be taken in charge before 2011-10-26 13:12:43)

   (VOMS-Admin) "reopenning ticket #73008" https://ggus.eu/tech/ticket_show.php?ticket=74736
   SLA check: OK (Assigned on: 2011-09-28 11:39:59. To be taken in charge before 2011-10-19 11:39:59)

   (Information System Development) "BDII_top filtering out some resources" https://ggus.eu/tech/ticket_show.php?ticket=74708
   SLA check: OK (Assigned on: 2011-09-28 09:53:25. To be taken in charge before 2011-10-19 09:53:25)

   (Information System Development) "bug in glite-info-plugin-fcr-2.0.1-1.sl5.noarch" https://ggus.eu/tech/ticket_show.php?ticket=70443
   SLA check: OK (Assigned on: 2011-10-03 12:25:49. To be taken in charge before 2011-10-24 12:25:49)

Of the 6 less urgent tickets, 0 violate the SLA 

-- AndreaCeccanti - 10-Oct-2011

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Topic revision: r1 - 2011-10-10 - AndreaCeccantiExCern
 
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