Support status report 7-12-2012

As of 2012-12-07 00:00:57.180003, there are 189 open tickets in EMI SUs, of which:
    4 assigned,
    51 in progress,
    126 on hold,
    1 reopened,
    7 waiting for reply.

The tickets in assigned include:
    0 top priority,
    0 very urgent,
    0 urgent,
    4 less urgent.

Assigned ticket detail (per priority):

less urgent :
   (gLite SGE Utils) "EMI-2 cream sge dynamic publisher only publishing default values PolicyMaxCPUTime"
   SLA check: OK (Assigned on: 2012-12-05 17:09:49. To be taken in charge before 2012-12-26 17:09:49)

   (gLite WMS) "A single broken CE causes a WMS to become very slow dealing with all other jobs"
   SLA check: OK (Assigned on: 2012-11-23 15:47:43. To be taken in charge before 2012-12-14 15:47:43)

   (DPM Development) "checksum in DPM"
   SLA check: OK (Assigned on: 2012-11-22 14:55:38. To be taken in charge before 2012-12-13 14:55:38)

   (gLite WMS) "EMI repository contains a devil RPM"
   SLA check: OK (Assigned on: 2012-12-03 20:21:44. To be taken in charge before 2012-12-25 09:00:00)

Of the 4 less urgent tickets, 0 violate the SLA 

Tickets to be discussed:

PLEASE be aware of the fact that 2nd level support is filling in the ETA fields of new "very urgent" tickets and they monitor how EMI meets the ETA

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Topic revision: r2 - 2012-12-10 - unknown
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