Support status report 08-02-2013

As of 2013-02-08 00:00:53.572130, there are 194 open tickets in EMI SUs, of which:
    3 assigned,
    50 in progress,
    140 on hold,
    0 reopened,
    1 waiting for reply.

The tickets in assigned include:
    0 top priority,
    0 very urgent,
    2 urgent,
    1 less urgent.

Assigned ticket detail (per priority):

less urgent :
   (DPM Development) "dpm-listpaces feeds negative storage space values"
   SLA check: OK (Assigned on: 2013-01-30 11:28:27. To be taken in charge before 2013-02-20 11:28:27)

Of the 1 less urgent tickets, 0 violate the SLA 

urgent :
   (CREAM-BLAH) "EMI-2 CREAM CE again delegates bad proxy to WN ?"
   SLA check: OK (Assigned on: 2013-02-07 20:34:01. To be taken in charge before 2013-02-15 09:00:00)

   (gLite WMS) "emi-creamce probe fails to submit jobs"
   SLA check: OK (Assigned on: 2013-02-04 15:13:24. To be taken in charge before 2013-02-11 15:13:24)

Of the 2 urgent tickets, 0 violate the SLA 

Tickets to be discussed:

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Topic revision: r1 - 2013-02-08 - unknown
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