Support status report 08-03-2013

As of 2013-03-08 00:00:48.618379, there are 184 open tickets in EMI SUs, of which:
    3 assigned,
    40 in progress,
    136 on hold,
    0 reopened,
    5 waiting for reply.

The tickets in assigned include:
    
    0 top priority,
    0 very urgent,
    2 urgent,
    1 less urgent.

Assigned ticket detail (per priority):

less urgent :
   (DPM Development) "WN replication tests in emi-nagios" https://ggus.eu/tech/ticket_show.php?ticket=88835
   SLA check: OK (Assigned on: 2013-02-25 11:37:15. To be taken in charge before 2013-03-18 11:37:15)

Of the 1 less urgent tickets, 0 violate the SLA 

urgent :
   (gLite Security) "mkgltempdir -t option does not work" https://ggus.eu/tech/ticket_show.php?ticket=92324
   SLA check: OK (Assigned on: 2013-03-07 22:30:36. To be taken in charge before 2013-03-15 09:00:00)

   (StoRM) "GLUE 2 publishing bug in StoRM" https://ggus.eu/tech/ticket_show.php?ticket=92217
   SLA check: OK (Assigned on: 2013-03-06 16:54:55. To be taken in charge before 2013-03-13 16:54:55)

Of the 2 urgent tickets, 0 violate the SLA 

Tickets to be discussed:

EGI has added a comment to the following tickets that it expects them to be solved with the first EMI-3 release:


This topic: EMI > WebHome > EmiSa1 > TSA15 > TSA15WeeklyTicketStatus > SupportStatusReport080313
Topic revision: r1 - 2013-03-08 - unknown
 
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