Support status report 09-09-11

As of 2011-09-09 09:36:15.833466, there are 150 open tickets in EMI SUs, of which:
    4 assigned,
    39 in progress,
    85 on hold,
    1 reopened,
    21 waiting for reply.

The tickets in assigned include:

    0 top priority,
    1 very urgent,
    0 urgent,
    3 less urgent.

Assigned ticket detail (per priority):

very urgent :
        (gLite Security) "CREAM CE/ job submission : erratic VOMS mapping issues on CREAM CE"                                                                                              
        SLA VIOLATION: Delay: 2 work days (Assigned on: 2011-09-05 17:41:53. Had to be taken in charge before 2011-09-07 17:41:53)                                                                                                           

Of the 1 very urgent tickets, 1 violate the SLA 

less urgent :
        (gLite Security) "Default LCAS/LCMAPS globus callout log levels are too high"                                                                                                      
        SLA check: OK (Assigned on: 2011-09-01 10:46:11. To be taken in charge before 2011-09-22 10:46:11)

        (Information System Development) "emi-bdii-top-1.0.0-1.sl5.x86_64 packaging issue?"                                                                                                
        SLA check: OK (Assigned on: 2011-08-26 17:17:45. To be taken in charge before 2011-09-16 17:17:45)

        (DPM Development) "SRMv1 to be removed from gLite DPM box"
        SLA check: OK (Assigned on: 2011-09-06 14:13:55. To be taken in charge before 2011-09-27 14:13:55)

Of the 3 less urgent tickets, 0 violate the SLA

Tickets to be discussed:

-- MathildeRomberg - 09-Sep-2011

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Topic revision: r2 - 2011-09-10 - DoinaCristinaAiftimiei
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