Support status report 9-12-2011

As of 2011-12-09 09:03:37.864086, there are 170 open tickets in EMI SUs, of which:
    5 assigned,
    47 in progress,
    102 on hold,
    2 reopened,
    14 waiting for reply.

The tickets in assigned include:

    0 top priority,
    0 very urgent,
    0 urgent,
    5 less urgent.

Assigned ticket detail (per priority):

less urgent :
        (gLite WMS) "WMS log files and compliance with Grid Security policies"
        SLA check: OK (Assigned on: 2011-12-08 09:17:11. To be taken in charge before 2011-12-29 09:17:11)

        (LFC Development) "EPEL update request for lcgdm"
        SLA check: OK (Assigned on: 2011-12-07 09:21:40. To be taken in charge before 2011-12-28 09:21:40)

        (Information System Development) "Errors in the publising of the Cluster node"
        SLA check: OK (Assigned on: 2011-12-05 15:39:17. To be taken in charge before 2011-12-26 15:39:17)

        (DPM Development) "DPM space reservation question"
        SLA check: OK (Assigned on: 2011-11-30 17:23:39. To be taken in charge before 2011-12-21 17:23:39)

        (AMGA) "SUs time zone needed"
        SLA VIOLATION: Delay: 3 work days (Assigned on: 2011-11-15 15:20:27. Had to be taken in charge before 2011-12-06 15:20:27)

Of the 5 less urgent tickets, 1 violate the SLA 

Tickets to be discussed:

*, urgent, responsible unit: gLite Torque utils, in status "waiting for reply" from supporters since August 3, 2011

-- MathildeRomberg - 09-Dec-2011

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Topic revision: r1 - 2011-12-09 - unknown
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