Support status report 10-2-2012

As of 2012-02-10 08:05:15.048739, there are 186 open tickets in EMI SUs, of which:
    2 assigned,
    58 in progress,
    107 on hold,
    2 reopened,
    17 waiting for reply.

The tickets in assigned include:
    0 top priority,
    1 very urgent,
    0 urgent,
    1 less urgent.

Assigned ticket detail (per priority):
less urgent :
   (APEL-EMI) "Issue with APEL publisher after upgrade from gLite3.2 to EMI"
   SLA check: OK (Assigned on: 2012-02-09 15:59:01. To be taken in charge before 2012-03-01 15:59:01)

Of the 1 less urgent tickets, 0 violate the SLA 

very urgent :
   (gLite WMS) "EMI-1 WMS requires VOMS role to be in latest delegation"
   SLA check: OK (Assigned on: 2012-02-09 21:16:30. To be taken in charge before 2012-02-14 09:00:00)

Of the 1 very urgent tickets, 0 violate the SLA 

Tickets to be discussed:

-- MathildeRomberg - 10-Feb-2012

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Topic revision: r1 - 2012-02-10 - unknown
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