Support status report 09-06-11

As of 09/06/2011, 15:00 there were
88 open tickets in 3rd level EMI SUs, of which

   26 assigned,
   21 in progress,
   25 on hold,
    1 reopened,
  15 waiting for reply.

Tickets to be discussed:
tickets in assign are created between 1.4 years and 1 month ago and violate the SLA

-- MathildeRomberg - 31-Aug-2011

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Topic revision: r2 - 2011-08-31 - unknown
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