Support status report 11-01-2013

As of 2013-01-11 00:00:53.720552, there are 191 open tickets in EMI SUs, of which:
    2 assigned,
    57 in progress,
    124 on hold,
    0 reopened,
    8 waiting for reply.

The tickets in assigned include:
    
    0 top priority,
    0 very urgent,
    1 urgent,
    1 less urgent.

Assigned ticket detail (per priority):

less urgent :
   (gLite Torque Utils) "CE Problem at ATLAND" https://ggus.eu/tech/ticket_show.php?ticket=89890
   SLA check: OK (Assigned on: 2013-01-07 12:30:39. To be taken in charge before 2013-01-28 12:30:39)

Of the 1 less urgent tickets, 0 violate the SLA 

urgent :
   (DPM Development) "DPM daemon won't (re)start" https://ggus.eu/tech/ticket_show.php?ticket=89889
   SLA check: OK (Assigned on: 2013-01-08 14:34:53. To be taken in charge before 2013-01-15 14:34:53)

Of the 1 urgent tickets, 0 violate the SLA 



Tickets to be discussed:

ETA has expired for the following tickets

EMI UI : https://ggus.eu/tech/ticket_show.php?ticket=86218 ( 113 days old ) very urgent in progress "Getting documentation for installing WN on EMI tested, hence reliable"

As of 2013-01-11 00:01:01.184108 the following tickets are in on-hold status but don't have a related issue registered in GGUS.
APEL-EMI              : https://ggus.eu/tech/ticket_show.php?ticket=90072 ( 6   days old ) less urgent     on hold         "apel DB requires optimisations (now)"
APEL-EMI              : https://ggus.eu/tech/ticket_show.php?ticket=90067 ( 6   days old ) less urgent     on hold         "apel parser bug : files are taggued as "processed" at start of process"
EMI UI                : https://ggus.eu/tech/ticket_show.php?ticket=74673 ( 210 days old ) less urgent     on hold         "UI_TAR YAIM config issue with function config_crl (central_certs)"
FTS Development       : https://ggus.eu/tech/ticket_show.php?ticket=89038 ( 37  days old ) less urgent     on hold         "FTS doesn't register replicas in LFC"
FTS Development       : https://ggus.eu/tech/ticket_show.php?ticket=85456 ( 136 days old ) less urgent     on hold         "RFE: FTS to log IP address of (gridftp) servers"
StoRM                 : https://ggus.eu/tech/ticket_show.php?ticket=73094 ( 527 days old ) less urgent     on hold         "FTS/StoRM Unhelpful error message if VOMS attributes expired"
UNICORE-Server        : https://ggus.eu/tech/ticket_show.php?ticket=83341 ( 206 days old ) less urgent     on hold         "UMD Verification: UNICORE TSI's tsi.properties is missing"
gLite WMS             : https://ggus.eu/tech/ticket_show.php?ticket=80855 ( 282 days old ) less urgent     on hold         "LB sequence numbers not incremented by LogMonitor"
lcg_util Development  : https://ggus.eu/tech/ticket_show.php?ticket=81101 ( 274 days old ) urgent          on hold         "Support of protocols in lcg-cp"

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Topic revision: r1 - 2013-01-14 - unknown
 
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