Support status report 11-5-2012

As of 2012-05-11 11:01:00, there are 227 open tickets in EMI SUs, of which:
    4 assigned,
    80 in progress,
    130 on hold,
    4 reopened,
    9 waiting for reply.

The tickets in assigned include:
    0 top priority,
    0 very urgent,
    0 urgent,
    4 less urgent.

Assigned ticket detail (per priority):

less urgent :
   (VOMS) "VOMS: static default ordering for FQANs"
   SLA check: OK (Assigned on: 2012-04-24 07:54:51. To be taken in charge before 2012-05-15 09:00:00)

   (lcg_util Development) "Unable to get files"
   SLA check: OK (Assigned on: 2012-04-26 11:28:39. To be taken in charge before 2012-05-17 11:28:39)

        (FTS Development) "Problems with expired submitter proxies"
        SLA check: OK (Assigned on: 2012-05-04 07:51. To be taken in charge before 2012-05-25 07:51)

        (lcg_util Development) "Token destination problems with latest lcg-util package"
        SLA check: OK (Assigned on: 2012-05-07 09:31. To be taken in charge before 2012-05-29 09:31)

Of the 4 less urgent tickets, 0 violate the SLA 

Tickets to be discussed:

Very old tickets, PLEASE check:

-- MathildeRomberg - 11-May-2012

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Topic revision: r1 - 2012-05-11 - unknown
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