Support status report 12-04-2013

As of 2013-04-12 00:00:47.408125, there are 173 open tickets in EMI SUs, of which:
    4 assigned,
    52 in progress,
    115 on hold,
    1 reopened,
    1 waiting for reply.

The tickets in assigned include:
   
    0 top priority,
    0 very urgent,
    2 urgent,
    2 less urgent.

Assigned ticket detail (per priority):

less urgent :
        (gLite WMS) "glite-wms-check-daemons.cron restarts ICE when not needed on wms 3.5.0" https://ggus.eu/tech/ticket_show.php?ticket=93140
        SLA check: OK (Assigned on: 2013-04-05 14:20:23. To be taken in charge before 2013-04-26 14:20:23)

        (CREAM-BLAH) "'CREAMTYPES:JobStatusRequest' not implemented" https://ggus.eu/tech/ticket_show.php?ticket=93068
        SLA check: OK (Assigned on: 2013-04-03 13:47:10. To be taken in charge before 2013-04-24 13:47:10)

Of the 2 less urgent tickets, 0 violate the SLA

urgent :
        (ARGUS) "emi3 cream-ce update update argus" https://ggus.eu/tech/ticket_show.php?ticket=93214
        SLA check: OK (Assigned on: 2013-04-10 09:59:45. To be taken in charge before 2013-04-17 09:59:45)

        (CREAM-BLAH) "Critical Job submitting errors on T2_IN_TIFR, Transfer to CREAM failed due to exception: Failed to create a delegation id for job" https://ggus.eu/tech/ticket_show.php?ticket=93171
        SLA check: OK (Assigned on: 2013-04-11 14:33:29. To be taken in charge before 2013-04-18 14:33:29)

Of the 2 urgent tickets, 0 violate the SLA

Tickets to be discussed:

EGI has added a comment to the following tickets that it expects them to be solved with the first EMI-3 release - but they are not yet closed: PLEASE take care of them:

Edit | Attach | Watch | Print version | History: r1 | Backlinks | Raw View | WYSIWYG | More topic actions
Topic revision: r1 - 2013-04-12 - unknown
 
    • Cern Search Icon Cern Search
    • TWiki Search Icon TWiki Search
    • Google Search Icon Google Search

    EMI All webs login

This site is powered by the TWiki collaboration platform Powered by PerlCopyright & 2008-2020 by the contributing authors. All material on this collaboration platform is the property of the contributing authors.
Ideas, requests, problems regarding TWiki? Send feedback