Support status report 12-04-2013

As of 2013-04-12 00:00:47.408125, there are 173 open tickets in EMI SUs, of which:
    4 assigned,
    52 in progress,
    115 on hold,
    1 reopened,
    1 waiting for reply.

The tickets in assigned include:
    0 top priority,
    0 very urgent,
    2 urgent,
    2 less urgent.

Assigned ticket detail (per priority):

less urgent :
        (gLite WMS) "glite-wms-check-daemons.cron restarts ICE when not needed on wms 3.5.0"
        SLA check: OK (Assigned on: 2013-04-05 14:20:23. To be taken in charge before 2013-04-26 14:20:23)

        (CREAM-BLAH) "'CREAMTYPES:JobStatusRequest' not implemented"
        SLA check: OK (Assigned on: 2013-04-03 13:47:10. To be taken in charge before 2013-04-24 13:47:10)

Of the 2 less urgent tickets, 0 violate the SLA

urgent :
        (ARGUS) "emi3 cream-ce update update argus"
        SLA check: OK (Assigned on: 2013-04-10 09:59:45. To be taken in charge before 2013-04-17 09:59:45)

        (CREAM-BLAH) "Critical Job submitting errors on T2_IN_TIFR, Transfer to CREAM failed due to exception: Failed to create a delegation id for job"
        SLA check: OK (Assigned on: 2013-04-11 14:33:29. To be taken in charge before 2013-04-18 14:33:29)

Of the 2 urgent tickets, 0 violate the SLA

Tickets to be discussed:

EGI has added a comment to the following tickets that it expects them to be solved with the first EMI-3 release - but they are not yet closed: PLEASE take care of them:

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Topic revision: r1 - 2013-04-12 - unknown
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