Support Status report 12-08-11

The ticket status as of 12/08/2011 09:00 is the following:
There are
131 open tickets in EMI SUs, of which

13 assigned,
25 in progress,
70 on hold,
 2 reopened,
21 waiting for reply.

The tickets in assigned include
        0 in top priority,

        0 in very urgent,

        1 urgent,

       12 less urgent.

Tickets to be discussed: SU: gLite Security,
less urgent, state: assigned, not touched since May 6, 2011, no reaction
to my request from August 2, 2011  --> SLA violation SU: gLite Security,
less urgent, state: assigned, not touched since July 20, 2011  --> SLA
violation SU: StoRM, less
urgent, state: assigned, not touched since July 22, 2011  --> SLA violation, SU: gLite WMS, less
urgent, state: assigned, not touched since July 28, 2011, no reaction on
my request to change the status SU: StoRM, less
urgent, state:assigned, not touched since August 2, 2011 - has priority very
urgent but nothing has happened since two months (also true for the
related Savannah ticket) is waiting for reply
since four weeks, urgent, in progress,
seems to be stuck as it was assigned to DPM development but now someone
who can change "pointers in the EMI release pages" is needed to proceed. - state "in progress"
but a ticket and a Savannah
ticket exist - the one unter tomtools is already fixed - what is the
status of the GGUS ticket, on hold or solved? - state "in progress"
but related Savannah ticket exists. The related ticket needs to be
filled in the "related issue field" and the status should be set to "on
hold" - the corresponding
savannah ticket has been closed while this ticket is still "in progress"

-- AndreaCeccanti - 31-Aug-2011

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Topic revision: r1 - 2011-08-31 - AndreaCeccantiExCern
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