Support Status report 12-08-11

The ticket status as of 12/08/2011 09:00 is the following:
There are
131 open tickets in EMI SUs, of which

13 assigned,
25 in progress,
70 on hold,
 2 reopened,
21 waiting for reply.

The tickets in assigned include
        0 in top priority,

        0 in very urgent,

        1 urgent,

       12 less urgent.


Tickets to be discussed:

https://ggus.eu/tech/ticket_show.php?ticket=70320 SU: gLite Security,
less urgent, state: assigned, not touched since May 6, 2011, no reaction
to my request from August 2, 2011  --> SLA violation

https://ggus.eu/tech/ticket_show.php?ticket=72752 SU: gLite Security,
less urgent, state: assigned, not touched since July 20, 2011  --> SLA
violation

https://ggus.eu/tech/ticket_show.php?ticket=72847 SU: StoRM, less
urgent, state: assigned, not touched since July 22, 2011  --> SLA violation

https://ggus.eu/tech/ticket_show.php?ticket=72983, SU: gLite WMS, less
urgent, state: assigned, not touched since July 28, 2011, no reaction on
my request to change the status

https://ggus.eu/tech/ticket_show.php?ticket=72997 SU: StoRM, less
urgent, state:assigned, not touched since August 2, 2011

https://ggus.eu/tech/ticket_show.php?ticket=70195 - has priority very
urgent but nothing has happened since two months (also true for the
related Savannah ticket)

https://ggus.eu/tech/ticket_show.php?ticket=71251 is waiting for reply
since four weeks

https://ggus.eu/tech/ticket_show.php?ticket=72323, urgent, in progress,
seems to be stuck as it was assigned to DPM development but now someone
who can change "pointers in the EMI release pages" is needed to proceed.

https://ggus.eu/tech/ticket_show.php?ticket=71581 - state "in progress"
but a https://tomtools.cern.ch/jira/browse/IS-245 ticket and a Savannah
ticket exist - the one unter tomtools is already fixed - what is the
status of the GGUS ticket, on hold or solved?

https://ggus.eu/tech/ticket_show.php?ticket=71455 - state "in progress"
but related Savannah ticket exists. The related ticket needs to be
filled in the "related issue field" and the status should be set to "on
hold"

https://ggus.eu/tech/ticket_show.php?ticket=70933 - the corresponding
savannah ticket has been closed while this ticket is still "in progress"

-- AndreaCeccanti - 31-Aug-2011

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Topic revision: r1 - 2011-08-31 - AndreaCeccantiExCern
 
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