Support status report 12-10-2012

emi-ggus-mon v. 0.8. 

Producing EMI support status report, please be patient...

As of 2012-10-12 00:00:49.790983, there are 182 open tickets in EMI SUs, of which:
    3 assigned,
    59 in progress,
    115 on hold,
    0 reopened,
    5 waiting for reply.

The tickets in assigned include:
    
    0 top priority,
    0 very urgent,
    1 urgent,
    2 less urgent.

Assigned ticket detail (per priority):

less urgent :
   (gLite Security) "iphone and voms server" https://ggus.eu/tech/ticket_show.php?ticket=80613
   SLA check: OK (Assigned on: 2012-10-08 14:54:19. To be taken in charge before 2012-10-29 14:54:19)

   (CREAM-BLAH) "YAIM configuration does not work with HA Torque" https://ggus.eu/tech/ticket_show.php?ticket=74338
   SLA check: OK (Assigned on: 2012-10-01 15:16:06. To be taken in charge before 2012-10-22 15:16:06)

Of the 2 less urgent tickets, 0 violate the SLA 

urgent :
   (ARC) "arc.conf - gridmap parameter not working" https://ggus.eu/tech/ticket_show.php?ticket=86907
   SLA check: OK (Assigned on: 2012-10-10 09:22:51. To be taken in charge before 2012-10-17 09:22:51)

Of the 1 urgent tickets, 0 violate the SLA 

-- AndreaCeccanti - 15-Oct-2012

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Topic revision: r1 - 2012-10-15 - AndreaCeccantiExCern
 
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