Support status report 13-1-2012

As of 2012-01-13 10:11:50.278504, there are 174 open tickets in EMI SUs, of which:
    6 assigned,
    49 in progress,
    98 on hold,
    2 reopened,
    19 waiting for reply.

The tickets in assigned include:
    0 top priority,
    0 very urgent,
    1 urgent,
    5 less urgent.

Assigned ticket detail (per priority):

less urgent :
        (FTS Development) "Cern-Built Oracle InstantClient Packages for the EMI-FTS/FTA service"
        SLA check: OK (Assigned on: 2012-01-12 20:44:10. To be taken in charge before 2012-02-03 09:00:00)

        (VOMS-Admin) "CA problem on VOMS"
        SLA check: OK (Assigned on: 2012-01-03 21:39:46. To be taken in charge before 2012-01-25 09:00:00)

        (Information System Development) "Glue1.x schema files are distributed together with GLUE2 package"
        SLA VIOLATION: Delay: 10 work days (Assigned on: 2011-12-09 13:21:07. Had to be taken in charge before 2011-12-30 13:21:07)

        (LFC Development) "EPEL update request for lcgdm"
        SLA VIOLATION: Delay: 13 work days (Assigned on: 2011-12-07 09:21:40. Had to be taken in charge before 2011-12-28 09:21:40)

        (AMGA) "SUs time zone needed"
        SLA VIOLATION: Delay: 28 work days (Assigned on: 2011-11-15 15:20:27. Had to be taken in charge before 2011-12-06 15:20:27)

Of the 5 less urgent tickets, 3 violate the SLA 

urgent :
        (VOMS) "VOMS API include the VOMS tools and vomsd leak memory"
        SLA check: OK (Assigned on: 2012-01-09 09:52:06. To be taken in charge before 2012-01-16 09:52:06)

Of the 1 urgent tickets, 0 violate the SLA 

Tickets to be discussed:

-- MathildeRomberg - 13-Jan-2012

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Topic revision: r1 - 2012-01-13 - unknown
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