Support status report 13-4-2012

As of 2012-04-13 00:01:01.688964, there are 230 open tickets in EMI SUs, of which:
    4 assigned,
    78 in progress,
    134 on hold,
    5 reopened,
    9 waiting for reply.

The tickets in assigned include:
    0 top priority,
    0 very urgent,
    0 urgent,
    4 less urgent.

Assigned ticket detail (per priority):

less urgent :
   (CREAM-BLAH) "Cream CE: Job not found"
   SLA check: OK (Assigned on: 2012-04-12 19:20:00. To be taken in charge before 2012-05-04 09:00:00)

   (VOMS) "voms-proxy-info does not show if RFC proxy is limited"
   SLA check: OK (Assigned on: 2012-04-03 19:47:11. To be taken in charge before 2012-04-25 09:00:00)

   (gLite WMS) "LB sequence numbers not incremented by LogMonitor"
   SLA check: OK (Assigned on: 2012-04-03 16:10:12. To be taken in charge before 2012-04-24 16:10:12)

   (gLite WMS) "can't get a EMI WMS to accept jobs - jobRegister() method silent failure"
   SLA check: OK (Assigned on: 2012-04-03 15:49:15. To be taken in charge before 2012-04-24 15:49:15)

Of the 4 less urgent tickets, 0 violate the SLA 

Tickets to be discussed:

-- MathildeRomberg - 13-Apr-2012

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Topic revision: r2 - 2012-04-13 - unknown
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