Support status report 13-7-2012

As of 2012-07-13 00:00:51.700098, there are 189 open tickets in EMI SUs, of which:
    3 assigned,
    67 in progress,
    109 on hold,
    3 reopened,
    7 waiting for reply.

The tickets in assigned include:
    0 top priority,
    0 very urgent,
    1 urgent,
    2 less urgent.

Assigned ticket detail (per priority):

less urgent :
   (lcg_util Development) "Change in status of StatusOfBringOnlineRequest reported by gfal python API"
   SLA check: OK (Assigned on: 2012-07-11 09:43:28. To be taken in charge before 2012-08-01 09:43:28)

   (VOMS) "VOMS yaim configuration fails for similar database names"
   SLA check: OK (Assigned on: 2012-07-11 09:31:09. To be taken in charge before 2012-08-01 09:31:09)

Of the 2 less urgent tickets, 0 violate the SLA 

urgent :
   (lcg_util Development) "lcg-getturls does not give the correct TURL for xrootd"
   SLA check: OK (Assigned on: 2012-07-11 09:25:52. To be taken in charge before 2012-07-18 09:25:52)

Of the 1 urgent tickets, 0 violate the SLA 

Tickets to be discussed:

  •, LFC Development, less urgent, waiting for reply from a supporter, the user says "that a helpful error message and maybe a a bit of better logging would be the solution to this ticket." PLEASE react.

There are 24 open tickets which are older than 1 year. PLEASE either provide information on when it is going to be fixed or close the ticket as unsolved in case you are not going to fix it:

-- MathildeRomberg - 13-Jul-2012

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Topic revision: r2 - 2012-07-16 - unknown
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