Support status report 14-9-2012

As of 2012-09-14 00:00:49.437688, there are 175 open tickets in EMI SUs, of which:
    1 assigned,
    52 in progress,
    110 on hold,
    1 reopened,
    11 waiting for reply.

The tickets in assigned include:
    0 top priority,
    0 very urgent,
    1 urgent,
    0 less urgent.

Assigned ticket detail (per priority):

urgent :
   (lcg_util Development) "Hanging transfers - globus middleware problem: lcg-cp, globus-url-copy."
   SLA check: OK (Assigned on: 2012-09-13 08:05:28. To be taken in charge before 2012-09-20 09:00:00)

Of the 1 urgent tickets, 0 violate the SLA 

Tickets to be discussed:

There are 31 open tickets which are older than 1 year. PLEASE for those tickets listed below either provide information on when it is going to be fixed or close the ticket as unsolved in case you are not going to fix it:

-- MathildeRomberg - 14-Sep-2012

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Topic revision: r1 - 2012-09-14 - unknown
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