Support status report 15-02-2013

As of 2013-02-15 00:00:56.492671, there are 196 open tickets in EMI SUs, of which:
    5 assigned,
    47 in progress,
    142 on hold,
    0 reopened,
    2 waiting for reply.

The tickets in assigned include:
    
    0 top priority,
    0 very urgent,
    1 urgent,
    4 less urgent.

Assigned ticket detail (per priority):

less urgent :
   (StoRM) "XMLRPC errors on StoRM SE" https://ggus.eu/tech/ticket_show.php?ticket=91508
   SLA check: OK (Assigned on: 2013-02-14 14:31:57. To be taken in charge before 2013-03-07 14:31:57)

   (EMI) "cleanup-grid-accounts.sh needs fix for ext4 local filesystems (SL6 / EMI-2/UMD-2)" https://ggus.eu/tech/ticket_show.php?ticket=91320
   SLA check: OK (Assigned on: 2013-02-11 10:00:39. To be taken in charge before 2013-03-04 10:00:39)

   (DPM Development) "dpm-listpaces feeds negative storage space values" https://ggus.eu/tech/ticket_show.php?ticket=90786
   SLA check: OK (Assigned on: 2013-01-30 11:28:27. To be taken in charge before 2013-02-20 11:28:27)

   (CREAM-BLAH) "EMI2 SL6 CREAM-CE (SGE)/BDII" https://ggus.eu/tech/ticket_show.php?ticket=83352
   SLA check: OK (Assigned on: 2013-02-13 11:13:16. To be taken in charge before 2013-03-06 11:13:16)

Of the 4 less urgent tickets, 0 violate the SLA 

urgent :
   (StoRM) "StoRM used space information publishing" https://ggus.eu/tech/ticket_show.php?ticket=91273
   SLA check: OK (Assigned on: 2013-02-14 14:31:25. To be taken in charge before 2013-02-21 14:31:25)

Of the 1 urgent tickets, 0 violate the SLA 



Tickets to be discussed:

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Topic revision: r1 - 2013-02-15 - unknown
 
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