Support status report 15-03-2013

As of 2013-03-15 00:00:48.289992, there are 174 open tickets in EMI SUs, of which:
    5 assigned,
    39 in progress,
    124 on hold,
    0 reopened,
    6 waiting for reply.

The tickets in assigned include:
    
    0 top priority,
    0 very urgent,
    1 urgent,
    4 less urgent.

Assigned ticket detail (per priority):

less urgent :
   (gLite WMS) "wrong information published by EMI-3 WMS" https://ggus.eu/tech/ticket_show.php?ticket=92464
   SLA check: OK (Assigned on: 2013-03-14 17:12:35. To be taken in charge before 2013-04-04 17:12:35)

   (DPM Development) "wiki for: how to remove a VO from DPM" https://ggus.eu/tech/ticket_show.php?ticket=92440
   SLA check: OK (Assigned on: 2013-03-12 14:14:03. To be taken in charge before 2013-04-02 14:14:03)

   (CREAM-BLAH) "CREAM CE sl6/emi2 doesnt log to logfile and surviving job after proxy expiration" https://ggus.eu/tech/ticket_show.php?ticket=92429
   SLA check: OK (Assigned on: 2013-03-12 14:36:06. To be taken in charge before 2013-04-02 14:36:06)

   (DPM Development) "WN replication tests in emi-nagios" https://ggus.eu/tech/ticket_show.php?ticket=88835
   SLA check: OK (Assigned on: 2013-02-25 11:37:15. To be taken in charge before 2013-03-18 11:37:15)

Of the 4 less urgent tickets, 0 violate the SLA 

urgent :
   (gLite L&B) "Unable to retrieve job output" https://ggus.eu/tech/ticket_show.php?ticket=92288
   SLA check: OK (Assigned on: 2013-03-14 14:25:19. To be taken in charge before 2013-03-21 14:25:19)

Of the 1 urgent tickets, 0 violate the SLA 



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Topic revision: r2 - 2013-03-22 - unknown
 
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