Support status report 15-6-2012

As of 2012-06-15 00:00:52.709229, there are 192 open tickets in EMI SUs, of which:
    2 assigned,
    76 in progress,
    102 on hold,
    2 reopened,
    10 waiting for reply.

The tickets in assigned include:
    0 top priority,
    0 very urgent,
    0 urgent,
    2 less urgent.

Assigned ticket detail (per priority):

less urgent :
   (CREAM-BLAH) "NAGIOS  *org.sam.CREAMCE-JobSubmit-/ops/NGI/Germany* failed on"
   SLA check: OK (Assigned on: 2012-06-12 13:07:00. To be taken in charge before 2012-07-03 13:07:00)

   (gLite WMS) "Removal of old glite-UI dependancies --> coming from the "
   SLA check: OK (Assigned on: 2012-06-14 10:09:00. To be taken in charge before 2012-07-05 10:09:00)

Of the 2 less urgent tickets, 0 violate the SLA 

"very urgent" Tickets to be discussed:

Tickets, which are very old, need action:

-- MathildeRomberg - 15-Jun-2012

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Topic revision: r1 - 2012-06-15 - unknown
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