Support status report 16-3-2012

As of 2012-03-16 08:31:12.270965, there are 220 open tickets in EMI SUs, of which:
    4 assigned,
    63 in progress,
    128 on hold,
    4 reopened,
    21 waiting for reply.

The tickets in assigned include:
    0 top priority,
    0 very urgent,
    3 urgent,
    1 less urgent.

Assigned ticket detail (per priority):

less urgent :
   (lcg_util Development) "GGUS tickets about lcg_util"
   SLA check: OK (Assigned on: 2012-03-06 12:31:53. To be taken in charge before 2012-03-27 12:31:53)

Of the 1 less urgent tickets, 0 violate the SLA 

urgent :
   (gLite WMS) "WMS: How to avoid SandboxDir from filling up?"
   SLA check: OK (Assigned on: 2012-03-15 15:44:41. To be taken in charge before 2012-03-22 15:44:41)

   (Information System Development) "top-level bdii is getting overloaded"
   SLA check: OK (Assigned on: 2012-03-14 09:04:21. To be taken in charge before 2012-03-21 09:04:21)

   (Gridsite) "EMI Gridsite and caching"
   SLA check: OK (Assigned on: 2012-03-13 15:26:11. To be taken in charge before 2012-03-20 15:26:11)

Of the 3 urgent tickets, 0 violate the SLA 

Tickets to be discussed:

-- MathildeRomberg - 16-Mar-2012

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Topic revision: r1 - 2012-03-16 - unknown
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