Support status report 16-09-11

As of 2011-09-16 14:01:10.331515, there are 154 open tickets in EMI SUs, of which:
    7 assigned,
    38 in progress,
    90 on hold,
    1 reopened,
    18 waiting for reply.

The tickets in assigned include:

    0 top priority,
    1 very urgent,
    2 urgent,
    4 less urgent.

Assigned ticket detail (per priority):

very urgent :
        (DPM Development) "Not able to reserve space for a token if there's unavailable space in a DPM pool."
        SLA VIOLATION: Delay: 2 work days (Assigned on: 2011-09-13 13:19:49. Had to be taken in charge before 2011-09-15 13:19:49)

Of the 1 very urgent tickets, 1 violate the SLA 

urgent :
        (Gridsite) "EMI WMS WMproxy GACLs do not support wildcards"
        SLA check: OK (Assigned on: 2011-09-13 06:20:40. To be taken in charge before 2011-09-20 09:00:00)

        (Information System Development) "bdii crash"
        SLA check: OK (Assigned on: 2011-09-13 15:04:51. To be taken in charge before 2011-09-20 15:04:51)

Of the 2 urgent tickets, 0 violate the SLA 

less urgent :
        (FTS Development) "FTS and srmBringOnline"
        SLA check: OK (Assigned on: 2011-09-15 10:07:08. To be taken in charge before 2011-10-06 10:07:08)

        (Proxyrenewal) "wms proxy renewal not retried if one voms has CRL problems"
        SLA check: OK (Assigned on: 2011-09-12 08:37:43. To be taken in charge before 2011-10-03 09:00:00)

        (gLite Security) "Default LCAS/LCMAPS globus callout log levels are too high"
        SLA check: OK (Assigned on: 2011-09-01 10:46:11. To be taken in charge before 2011-09-22 10:46:11)

        (DPM Development) "SRMv1 to be removed from gLite DPM box"
        SLA check: OK (Assigned on: 2011-09-06 14:13:55. To be taken in charge before 2011-09-27 14:13:55)

Of the 4 less urgent tickets, 0 violate the SLA

Tickets to be discussed:

the following tickets are on the "to be discussed" list for the last couple of weeks, they haven't made any progress though:

-- MathildeRomberg - 16-Sep-2011

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Topic revision: r1 - 2011-09-16 - unknown
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