Support status report 16-11-2012

As of 2012-11-16 00:00:53.637914, there are 188 open tickets in EMI SUs, of which:
    10 assigned,
    71 in progress,
    105 on hold,
    1 reopened,
    1 waiting for reply.

The tickets in assigned include:
    
    0 top priority,
    0 very urgent,
    2 urgent,
    8 less urgent.

Assigned ticket detail (per priority):

less urgent :
   (gLite L&B) "EMI 2 LB files on /tmp" https://ggus.eu/tech/ticket_show.php?ticket=88517
   SLA check: OK (Assigned on: 2012-11-15 12:16:09. To be taken in charge before 2012-12-06 12:16:09)

   (VOMS) "voms-server possible memory error" https://ggus.eu/tech/ticket_show.php?ticket=88504
   SLA check: OK (Assigned on: 2012-11-15 15:03:07. To be taken in charge before 2012-12-06 15:03:07)

   (VOMS) "Another remote NULL pointer crash in voms-server" https://ggus.eu/tech/ticket_show.php?ticket=88503
   SLA check: OK (Assigned on: 2012-11-15 15:07:27. To be taken in charge before 2012-12-06 15:07:27)

   (VOMS) "Remote segfault in voms-server (Empty request NULL pointer dereference)" https://ggus.eu/tech/ticket_show.php?ticket=88458
   SLA check: OK (Assigned on: 2012-11-13 14:20:11. To be taken in charge before 2012-12-04 14:20:11)

   (gLite L&B) "Non FHS location for logs" https://ggus.eu/tech/ticket_show.php?ticket=88439
   SLA check: OK (Assigned on: 2012-11-13 14:40:33. To be taken in charge before 2012-12-04 14:40:33)

   (VOMS) "voms-server runs as root unnecessarily" https://ggus.eu/tech/ticket_show.php?ticket=88360
   SLA check: OK (Assigned on: 2012-11-09 11:03:27. To be taken in charge before 2012-11-30 11:03:27)

   (VOMS) "Some daemon parameters to voms-server work incorrectly" https://ggus.eu/tech/ticket_show.php?ticket=88146
   SLA check: OK (Assigned on: 2012-11-08 17:15:33. To be taken in charge before 2012-11-29 17:15:33)

   (VOMS) "voms-server-debuginfo package is un-installable" https://ggus.eu/tech/ticket_show.php?ticket=88143
   SLA check: OK (Assigned on: 2012-11-08 17:35:46. To be taken in charge before 2012-11-29 17:35:46)

Of the 8 less urgent tickets, 0 violate the SLA 

urgent :
   (VOMS-Admin) "Possible bug in voms-admin interface" https://ggus.eu/tech/ticket_show.php?ticket=88491
   SLA check: OK (Assigned on: 2012-11-14 15:35:15. To be taken in charge before 2012-11-21 15:35:15)

   (VOMS) "voms-server incorrectly validates lifetime parameter in requests" https://ggus.eu/tech/ticket_show.php?ticket=88457
   SLA check: OK (Assigned on: 2012-11-14 08:54:01. To be taken in charge before 2012-11-21 09:00:00)

Of the 2 urgent tickets, 0 violate the SLA 

Tickets to be discussed (especially clearify when they are going to be fixed):

CREAM-BLAH, https://ggus.eu/tech/ticket_show.php?ticket=88242, in progress, less urgent CREAM-BLAH, https://ggus.eu/tech/ticket_show.php?ticket=74338, in progress, less urgent CREAM-BLAH, https://ggus.eu/tech/ticket_show.php?ticket=88316, in progress, less urgent CREAM-BLAH, https://ggus.eu/tech/ticket_show.php?ticket=83196, on hold, less urgent CREAM-BLAH, https://ggus.eu/tech/ticket_show.php?ticket=83262, on hold, less urgent CREAM-BLAH, https://ggus.eu/tech/ticket_show.php?ticket=78907, on hold, less urgent CREAM-BLAH, https://ggus.eu/tech/ticket_show.php?ticket=85553, on hold, less urgent CREAM-BLAH, https://ggus.eu/tech/ticket_show.php?ticket=81529, on hold, less urgent CREAM-BLAH, https://ggus.eu/tech/ticket_show.php?ticket=66818, on hold, less urgent CREAM-BLAH, https://ggus.eu/tech/ticket_show.php?ticket=87997, in progress, less urgent CREAM-BLAH, https://ggus.eu/tech/ticket_show.php?ticket=83551, on hold, less urgent CREAM-BLAH, https://ggus.eu/tech/ticket_show.php?ticket=85733, on hold, less urgent CREAM-BLAH, https://ggus.eu/tech/ticket_show.php?ticket=83230, on hold, less urgent CREAM-BLAH, https://ggus.eu/tech/ticket_show.php?ticket=86591, in progress, less urgent CREAM-BLAH, https://ggus.eu/tech/ticket_show.php?ticket=72805, on hold, less urgent CREAM-BLAH, https://ggus.eu/tech/ticket_show.php?ticket=81428, on hold, less urgent CREAM-BLAH, https://ggus.eu/tech/ticket_show.php?ticket=85970, on hold, less urgent CREAM-BLAH, https://ggus.eu/tech/ticket_show.php?ticket=87539, in progress, less urgent CREAM-BLAH, https://ggus.eu/tech/ticket_show.php?ticket=79805, in progress, less urgent CREAM-BLAH, https://ggus.eu/tech/ticket_show.php?ticket=82411, on hold, less urgent CREAM-BLAH, https://ggus.eu/tech/ticket_show.php?ticket=81224, on hold, less urgent, on 18/07/2012 it says "fixed in next EMI 2 release"; related bug tracker entry has Status "accepted", it doesn't show any activity CREAM-BLAH, https://ggus.eu/tech/ticket_show.php?ticket=86768, on hold, less urgent CREAM-BLAH, https://ggus.eu/tech/ticket_show.php?ticket=74796, on hold, less urgent CREAM-BLAH, https://ggus.eu/tech/ticket_show.php?ticket=71374, on hold, less urgent CREAM-BLAH, https://ggus.eu/tech/ticket_show.php?ticket=83155, in progress, less urgent CREAM-BLAH, https://ggus.eu/tech/ticket_show.php?ticket=87781, on hold, less urgent CREAM-BLAH, https://ggus.eu/tech/ticket_show.php?ticket=76184, on hold, less urgent CREAM-BLAH, https://ggus.eu/tech/ticket_show.php?ticket=82902, on hold, less urgent CREAM-BLAH, https://ggus.eu/tech/ticket_show.php?ticket=88286, on hold, less urgent CREAM-BLAH, https://ggus.eu/tech/ticket_show.php?ticket=86144, in progress, less urgent CREAM-BLAH, https://ggus.eu/tech/ticket_show.php?ticket=88207, in progress, urgent CREAM-BLAH, https://ggus.eu/tech/ticket_show.php?ticket=87503, in progress, urgent CREAM-BLAH, https://ggus.eu/tech/ticket_show.php?ticket=82303, in progress, urgent CREAM-BLAH, https://ggus.eu/tech/ticket_show.php?ticket=86208, in progress, urgent CREAM-BLAH, https://ggus.eu/tech/ticket_show.php?ticket=83268, in progress, urgent CREAM-BLAH, https://ggus.eu/tech/ticket_show.php?ticket=87310, in progress, urgent

PLEASE be aware of the fact that 2nd level support is filling in the ETA fields of new "very urgent" tickets and they monitor how EMI meets the ETA

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Topic revision: r2 - 2012-11-16 - unknown
 
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