Support status report 17-2-2012


As of 2012-02-17 08:52:48.176685, there are 193 open tickets in EMI SUs, of which:
    3 assigned,
    61 in progress,
    110 on hold,
    2 reopened,
    17 waiting for reply.

The tickets in assigned include:
    
    0 top priority,
    0 very urgent,
    1 urgent,
    2 less urgent.

Assigned ticket detail (per priority):

less urgent :
   (UNICORE-Server) "UNICORE TSI takes wrong configuration file" https://ggus.eu/tech/ticket_show.php?ticket=79104
   SLA check: OK (Assigned on: 2012-02-10 16:23:43. To be taken in charge before 2012-03-02 16:23:43)

   (lcg_util Development) "lcg-la and lcg-lg does not work for a long SURL" https://ggus.eu/tech/ticket_show.php?ticket=79078
   SLA check: OK (Assigned on: 2012-02-10 11:10:25. To be taken in charge before 2012-03-02 11:10:25)

Of the 2 less urgent tickets, 0 violate the SLA 

urgent :
   (DPM Development) "EMI WN " https://ggus.eu/tech/ticket_show.php?ticket=78315
   SLA check: OK (Assigned on: 2012-02-16 15:37:05. To be taken in charge before 2012-02-23 15:37:05)

Of the 1 urgent tickets, 0 violate the SLA 

Tickets to be discussed:

-- MathildeRomberg - 17-Feb-2012


This topic: EMI > WebHome > EmiSa1 > TSA15 > TSA15WeeklyTicketStatus > SupportStatusReport170212
Topic revision: r1 - 2012-02-17 - unknown
 
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